Job Description
Job Description
Purpose:
Under general supervision, is responsible for utilizing Business Intelligence (BI) tools to help business teams maintain and drive improvement in business results.
Duties, Functions and Responsibilities:
- Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions.
- Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.
- Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports.
- Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards.
- Performs conversions, imports, and exports of data within and between internal and external software systems.
- Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations.
- Enhances the performance of BI tools by defining data to filter and indexes.
- Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports.
- Tracks, monitors, and analyzes performance and production issues, and implements improvements.
- Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations.
- Maintains the quality of Metadata Repository by adding, modifying, and deleting data.
- Provides input to the development of data/information quality metrics.
- Tracks and reports on issues and enhancement requests for the business in a timely manner.
- Analyzes and tests new releases/versions of software.
- Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects.
- Knowledge of industry standard database systems such as MS, SQL, and Oracle.
- Knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) concepts.
- Knowledge of release, change, configuration, and incident management.
- Knowledge of industry reporting techniques and developing and maintaining interactive reports.
- Knowledge of relational data modeling and relational database design.
- Knowledge of standard industry ERP technologies such as SAP.
- Knowledge of business operations as well as one or more business functional areas.
- Skill in data analysis and data mining.
- Skill in identifying and solving system and application problems.
- Skill in coordinating work projects and providing technical assistance.
- Skill in preparing data structures, flowcharts, and logic flow diagrams.
- Skill in applying migration procedures.
- Skill in analyzing and meeting the data processing needs of users.
- Skill in working with people of varying technical abilities in a team environment.
- Skill in training groups on reporting standards.
- Skill in analyzing major system reporting problems and applying appropriate solutions.
- Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing.
- Ability to learn City specific and industry standard reporting tool sets.
- Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing.
- Ability to support and work with Business Intelligence/Data Warehousing environments.
- Ability to establish and maintain effective working relationships with City staff and the general public.
Minimum Qualifications:
- Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools.
- Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience.
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