ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
The Field Operations Strategy Manager is a member of the Field Operations unit within the broader Consumer Services and Consumer Service Integrated Business Unit teams. In this role, you will help lead and create an emerging service strategy, and be instrumental in the success of the service and parts go to market strategies. In this position, you will be able to work closely with the Service, Sales, Systems, and Training leaders as well as other related business partners to expand service offerings, improve service levels, and meet the critical NAR imperative of driving service as a differentiator.
This role in summary
Your day-to-day tasks will include creating an overarching best-in-class Field Service strategy, supporting parts go-to-market strategies, connecting operational activities to P&L management, benchmarking across the industry, and managing projects across Field Operations. In addition, this role will be responsible for improving operational metrics, controlling costs, and delivering profitability to the Consumer Service Integrated Business Unit teams.
Your responsibilities will include
- Creating and innovating U.S. strategies for Parts Sales and Service Network
- Leading and executing strategic operational initiatives set by the Field Operations organization
- Driving process decisions and alignment across related business functions
- Accountable for meeting critical performance metrics integral to the success of the Consumer Services & Business Unit organization
- Managing long-term projects, ensuring project plans are updated and alignment exists between process partners on critical path items
- Conducting market analysis and benchmarking: Thorough understanding of best-in-class service strategies, gap analysis, and ROI (Return on Investment)
- Solid ability to understand finance principles and methodologies and connect data trends to operational activities
- Fielding and resolving ad hoc escalated issues/concerns from internal and external business partners
- Driving lean principles and continuous improvement (CI) into the Field Operations team organization with both internal and external business partners
Minimum requirements
- Bachelor's degree
- 5+ years of work experience in a Service Management role
- Willing and able to travel up to 30%
Preferred skills and experiences
- MBA
- Solid understanding of organizational strategy design and results-driven implementation
- Lean training (Continuous Improvement Fundamentals, Operational Excellence)
- Supply chain management, marketing, sales, customer service, E-Commerce, and Customer Relationship Management skills/experience
- Excellent communication and interpersonal skills are essential to develop strong relationships with internal and external customers
- Proven track record in applying strategic orientation through organizational design
- Ability to simplify complex business processes and deliver simple solutions to challenges
- Customer Centric - develop and maintain relations with internal stakeholders by actively seeking information to clearly understand opportunities, expectations, and needs
- Excellent analytical skills
- Ability to collaborate effectively with business partners through problem-solving while demonstrating leadership values
- Proficient in Microsoft or Google suite applications
What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We apply ‘always on’ flexibility to all work days. You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. Employees in this role work in person Monday through Thursday with the option to work from anywhere on Friday.
We offer other flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
- Flexible Friday - Option to work extra hours Monday through Thursday to finish up work early on Friday.
- Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
- Sabbatical - Four weeks paid leave after every five years of service.
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
