Adventure Consultant Job Description
Overview
Since 1979 ROW Adventures has provided life-changing travel experiences that have a positive impact on our guests, our staff, and the people and places we visit. Our mission is “Sharing Nature – Enriching Lives” and we seek to preserve the places we visit and through our trips, create advocates for the continued conservation of these resources. Our hope is to hire people that share these values. As a family-run business we value community, a healthy, supportive workplace, diversity and taking care of each other.
Description
The focus of this position is as an Adventure Consultant for our international trips. Adventure Consultants skillfully utilize their passion and love for the outdoors and travel, critical listening, and product knowledge to fit each guest to the appropriate vacation. Your enthusiasm to convert inquiries into reservations helps us grow in the active travel market. This position will ensure each guest’s needs, including transportation, accommodations, payments, and other special travel services are carefully planned and executed. You genuinely care about the experience of each guest and the goal of meeting their vacation dreams. You have patience to answer questions, be diplomatic, and keep a positive outlook. Your goal is to guide guests to a trip best-suited to their needs and desires which requires constant learning and study in order to grasp the depth of our 100+ itineraries around the world. This is a full-time, year-round position based at the main office in Coeur d’ Alene, Idaho.
Qualifications:
The successful candidate is a highly-organized and task-oriented self-starter who possesses a commitment to excellence. Strong written and verbal communication skills, a background in customer service, excellent human relations skills, and a passion for adventure travel are required. A minimum of two years of travel industry experience or a bachelor’s degree (or comparable), strong computer skills, and knowledge of Microsoft Office Applications (Word, Excel, etc.) are necessary.
Your Attributes:
- Developing and promoting new business opportunities (i.e – developing strategic relationships, promoting our trips through other tour operators, etc.)
- Superb customer service ethic including prompt response to emails, live chat, and calls
- Invested in the growth of the company
- Desire to come up with new ideas, new efficiencies, etc., to improve systems or help growth
- Ability to research, develop, proofread, and edit professional travel documents
- Strong organizational and time management skills
- Sales or sales-related background
- The ability to ask the right questions, listen, and devise solutions with accuracy and attention to detail
- Ability to work in a team atmosphere
- Good judgment, self-motivated, and directed
- Sense of Humor!
Duties:
- Communicate and sell active-travel trips via incoming & outgoing phone calls, live chat, etc. in accordance with established guidelines.
- Confers with guests to determine destination, appropriate travel dates, transportation details, and financial considerations.
- Customizes individual reservations to accommodate special needs.
- Imparts information on area-specific travel such as geographic features, accommodations, restaurants, special events, and points of interest.
- Liaise with guests and operations, including guides, support staff, area managers, vendors/affiliates, and management to ensure guest’s needs are met.
Administration:
- Complete and follow through with established sales systems to potential guests.
- Become proficient in using ROW computer systems including our custom reservation/CRM software ROAM, word processing, spreadsheet, excel and database functions.
- Complete knowledge of the trip reservation system, including all documentation, billing, and follow-up.
- Provides guests with complete reservation package including pre- and post-trip details.
- Advises on weather conditions and necessary wardrobe.
- Must complete pre-departure information to our operations team which may include a Team Leader (TL) package including a detailed roster and information on each guest.
- Overall supervision and responsibility to create and maintain relationships with hotels, taxis, and other vendors including detailed information and payments.
- Establish new relations with vendors as appropriate.
- Reviews all reservations prior to travel.
- Reviews all trip information returned from the field and addresses issues from guests and guides alike.
- Have a working knowledge of all office machines.
Compensation:
- Starting at $40,000 to $44,000
- Employment Term: Full time
- Schedule: Generally M-F, 8am-5pm PST with some nights and weekends required
- 401K retirement savings plan: including employer match of 100% of first 3% deferred salary and 50% match of the next 2%
- Flexible spending account: (medical & daycare)
- Medical insurance
- Free or discounted tour space: available to family and friends per established guidelines.
- Other Perks: Travel opportunities, professional development opportunities, and access to industry pro deals
- Coeur d’Alene, Idaho Office: Located in the vibrant downtown just a five-minute walk to the lake and hiking
Work Environment & Physical Demands:
This position is primarily in a clerical, office setting and this role routinely uses standard office equipment including, but not limited to computers and telephones, and may occasionally travel 1-2x a year on ROW/Adventure Unbound trips, retreats and/or training. Elements of the job duties may also require occasional operation of a motor vehicle.
Conditions of Employment:
This position will be located at our Coeur d’Alene, Idaho headquarters. The ROW Family of Companies is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, transgender status, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information or any other protected characteristic applicable under federal, state, and local laws. Applicants with a disability that need assistance applying for a position may contact jobs@rowadventures.com
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