The Service Manager-Service Advisor will exercise direct supervision of mechanic personnel and the logistics of the shop. He/She will be responsible for helping customers and our mechanics by providing product and service information while resolving technical issues. Key duties and responsibilities include personifying the company culture, leading by example, and holding others to a high ethical standard. Achieving all shop goals and profit contribution objectives, developing your team, promoting a positive customer experience, loss prevention and safety, operational excellence, and team professionalism, providing mentorship regarding best practices and industry knowledge, and encouraging and bringing up our future leaders.
Responsibilities
- Managing mechanics and their work in progress.
- Schedule and assign work as required.
- Interview candidates for open positions.
- Counsel and discipline employees as needed.
- Participate in employee reviews.
- Ensure that employees exceed all customer service standards through training and coaching.
- Reinforce dress code and professional protocol in the bay.
- Track and overcome inadequate quality performance through the inspection of individual employee’s work.
- Hold weekly meetings and ensure the timely communication of new initiatives and policies.
Qualifications
- A valid, state-issued driver’s license and clean driving record is required.
- High school diploma or GED is mandatory.
- Must have problem-solving and computer skills, including proficiency in Microsoft Excel, Word, and other fundamental programs.
- Must have strong organizational, communication, and interpersonal skills.
- Work history should include a service advisor role or other employment related to automotive technology.
- Excellent organizational, interpersonal, and communication skills are necessary.
Compensation
$42,000 - $47,000 yearly
About Spencer's Auto and Diesel
Spencer's Auto and Diesel in Ocala, FL, provides general auto and diesel services to keep customers' vehicles running properly. All mechanical work is completed by certified, expert auto repair and service technicians with many years of expertise in performing various auto and diesel mechanical work, from simple oil changes to entire engine overhauls.
The company provides the employees 100% of their health insurance, IRA, paid vacations, and a flexible work week (4 X 10 hour days or 5 x 8 hour days).
The company's mission statement: People over profit, quality over quantity, and relationships over processes.
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