Boise, ID; Salt Lake City, UT; Omaha, NE - On-site
Responsibilities
- Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS product usage.
- Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage.
- Lead installations and establish functionality at new and existing customer sites.
- Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services.
- Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
- Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
- Regularly strategize with the Account Manager in your region, evaluating customer situations, open sales projects, and identifying and referring sales.
- Resolve product issues through detailed analysis and utilization of engineering expertise.
- Keep abreast of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
- Attend IGS Continuing Education annually and maintain annual product knowledge.
- Promote IGS products and services to surgeons at trade shows.
- Maximize customer satisfaction.
- Report and document complaints per Complaint Handling SOP.
- Perform other duties and responsibilities as required.
Qualifications
- B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
- 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
- Knowledge of surgical procedures, anatomy and medical terminology preferred.
- Proficient in the use of PC software applications including Microsoft Office.
- Self-motivated, detail oriented and a proven history of ability to make independent decisions.
- Travel 50%+.
How to Apply
Please apply for this position through Brainlab's online application (see below for specific locations). Please reference your affiliation with the Evans Scholars within your application.
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