Automotive Service Advisor

Profile Subaru • Conway, NH, United States • $200k - $250k / year • 5m ago

Due to ongoing growth in business, Profile Subaru is in search of a Service Advisor to meet our customers' needs. We are a fast-paced service department looking for an individual who enjoys customer service.

At Profile Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealership is critical to its success. Our promise is to keep delivering the same award-winning service and value our community has come to expect from our dealership through the years.

What we offer

Family owned and operated
Monthly and quarterly customer satisfaction bonuses
Ongoing training
Paid holidays
Paid vacation
Medical, dental, and vision insurance
401(k) Plan
Partners with our community
Award-winning dealership

Responsibilities

Oversee repair orders and flow of service drive. Ensure customers are greeted promptly, courteously, and effectively.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Maintain Customer Satisfaction scores above National and District averages.
Reinforce company policies and procedures.
Encourage compliance with all safety standards, laws, and regulations.
Maintain a good working relationship with the manufacturer and foster positive employee relations.

Qualifications

Organized and friendly personality.
Time management skills.
Fantastic communication with customers.
Professional well-groomed appearance.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Ability to work with little supervision.
Clean driving record and a valid driver's license.

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