The Sales Consultant serves clients by selling Kitchen Solvers products, designs, and services; meeting customers' expectations, and providing excellent customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:
- Present and sell Kitchen Solvers products and services to current and potential clients. Ensure that each client receives outstanding service by providing a professional, friendly environment, maintaining solid product knowledge, and all other aspects of customer service.
- Follow up on new leads and referrals resulting from the franchise’s marketing activities and self-generated marketing activities that achieve or exceed sales goals or quotas. Use a consultative sales approach for making recommendations to prospects and clients of the various solutions to satisfy their needs.
- Actively pursue self-generated leads by participating in local trade organizations, trade alliances with industry-related products/services, and relationships with local trade alliances.
- Anticipate and participate in marketing events such as neighborhood canvassing, community events, seminars, trades shows, client/vendor appreciation events, and telemarketing events.
- Keeps management informed by submitting activity and results in reports, such as daily call reports, weekly work plans, and monthly and yearly projected vs actual budget reports.
- Assist in the implementation of company marketing plans. Identify and qualify sales prospects, contact and follow through by maintaining a minimum closing ratio of 40% off of the first appointment according to the Kitchen Solvers documented sales process.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Follow up with clients for collection of payments based upon terms of the sales contract.
- Maintain professional and technical product knowledge. Maintain knowledge of all available sales materials.
- Adhere to all company policies, procedures, and business ethics codes.
- Be available to work a flexible work schedule including evenings.
- Perform or assume additional related duties as reasonably assigned by the business owners.
KNOWLEDGE, SKILLS & ABILITIES
- High School diploma or equivalent.
- Minimum of 2 years of sales experience.
- Computer skills, strong math skills with working knowledge of the primary Microsoft Office programs.
- Must have reliable transportation to travel to customer sites.
- Has developed and executed tactical sales plans, including quotas and account objectives.
- Desire to constantly learn and be innovative regarding products, methods, and processes with excellent visualization, conceptualization, and math skills.
- Computer skills to include Microsoft Office Products - PowerPoint, Excel, Word, Outlook and uses sales database tracking programs.
Kitchen Solvers is a kitchen remodeling franchise that specializes in cabinet refacing, full kitchen remodels, some bathroom remodels (depending on location), countertops, flooring, backsplashes, storage solutions and more. We’ve been around since 1982, but we’re far from vintage! With our innovative technology, top-of-the-line products and tools, and efficient processes, we take the stress and mess out of renovations. We’re passionate about creating stunning spaces and providing a pleasant remodeling experience from the first consultation, through the design and product selection phase, and finally the installation.
If you want to help us make clients’ dreams into reality, look for a role using the filters above!
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WHY SHOULD YOU JOIN US?
Competitive Compensation
Flexible Schedule
Training and Career Development
I love the Kitchen Solvers supportive environment and family atmosphere. We are all here to support one another, learn from one another, and grow. I also always feel like I’m being listened to and heard at Kitchen Solvers, which is valuable to me as part of my work life. The customer is our priority and we take pride in making their remodeling experience pleasant.
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