Zurich is currently looking to hire an entry-level F&I Customer Support Associate or F&I Customer Support Consultant to join the F&I Customer Services Team.
The Customer Support Associate will be responsible under direct supervision to process non-routine telephone and electronic inquiries from the organization’s agents/brokers, insured, regulators, customers, claimants, and prospective customers, to ensure delivery of excellent customer service; while, the Customer Support Consultant will be responsible for processing a high volume of telephone and electronic inquiries from the organization’s agents/brokers, insureds, customers, claimants, and prospective customers that may require extensive research to ensure delivery of excellent customer service.
Must be willing to work the following schedule: Monday - Friday from 10:30am - 7:00pm CST with an occasional Saturday. Overtime as required.
This position is a hybrid model that supports a blend of in-office and remote work from the following office location: Overland Park, KS.
Responsibilities:
- Research and respond to telephone and electronic inquiries from customers.
- Enter inquiry data into tracking system.
- Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four agents in customer’s vicinity).
- Locate claims office staff for insureds and other parties calling to report claims.
- Identify appropriate business or marketing reps for agents seeking appointments.
- Investigate and route complaints from national/local insurance regulators and consumers to appropriate office for resolution.
The role will be filled at the Customer Support Associate or Customer Support Consultant level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.
Basic Qualifications:
Customer Support Associate:
- High School Diploma and No prior experience required in the Customer Service area
- Experience with Microsoft Office
OR
Customer Support Consultant:
- Bachelor’s Degree and No prior experience required in the Customer Service area
- OR High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area
- Experience with Microsoft Office
Preferred Qualifications:
- Ability to multi-task using multiple applications
- Ability to handle various systems with multiple monitors
- Proficient with Microsoft Office
- Detail oriented
- Minimum of 6 months of call center experience
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences, and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience.
Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance.
Location(s): AM - Overland Park
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City
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