Automotive Service Advisor

Rytech of New Orleans • Bluffton, SC, United States • $200k - $250k / year • 1m ago

Company Overview

At Tire Pros, we value each employee and encourage growth. We are open Monday to Friday from 8 am to 5 pm, which helps our employees maintain a healthy work-life balance. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

Excellent Training and Development
Competitive Compensation
Friendly Work Environment
Top Tier Benefits
$1,000.00 sign-on bonus available after 6 months of successful employment

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department and customer regarding the status of parts and/or service required. We seek a self-starter, motivated, customer-focused service writer who wants to provide a superior customer experience in the automotive repair field. Compensation starts at $20/hr (entry level) with a commission package determined through mutual goal setting to promote a positive customer experience. Compensation can be higher with proven experience and performance based on sales goals shared through the Point Of Sales software system.

Responsibilities

Promptly meet and greet customers
Determine the nature of customer problems; may make road tests or visually inspect the vehicle
Create Repair Order Requests (ROR) detailing services to be performed or merchandise to be sold
Obtain customer approval for service before delivering the order to service personnel
Review completed repairs or services performed with customers and collect payment
Maintain cleanliness of showroom and restock displays as needed
Perform daily cash/sales procedures at the close of business day
Comply with Company Quality Control Program, Company Safety Policy, OSHA, and EPA regulations

Desired Qualifications

High school graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication, and maintenance issues
Experience using various Point of Sales Software systems such as Tire Guru, Mitchell Repair, All-Data, and other software

Preferred Experience

2+ years experience in a retail environment, preferably auto/truck tire, lubrication, and maintenance
3+ years experience as a Service Advisor in an auto repair store, auto dealership, or comparable professional environment
Experience as a vehicle mechanic or lubrication technician