Job Description
POSITION OVERVIEW
HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH AMERICA LOCATIONS
Grow your skill-sets or start a career with our rapidly expanding team. Our team is looking for an experienced human resource business partner to support and execute our people initiatives, provide excellent internal HR support, and improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonus opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contest incentives.
SALARY
$45000 – $60000 / year
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and drive solutions.
Essential Duties
- General HR support, in partnership with operations
- Conference with remote HR teams and HR Manager to address human resources issues and initiatives
- Understand business goals and recommend effective HR strategies
- Monitor employee engagement with a “hands-on” approach that may include remote interactions
- Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
- Passion for innovative HR solutions and process improvement
- Drive effective employee relations, retention, and reward programs
- Comfort with high volume workload
- Manage multiple priorities
- Excellent organizational and interpersonal skills
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
- 1+ years of experience in HR business partner (may be supplemented by operations)
- Some Undergraduate level education
- Exceptional interpersonal & communication skills
- Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
- Understanding of training tools and techniques
- Possess effective conflict resolution skills (both customer and agent conflict)
- Possess time management, planning, organizational, and multi-tasking skills
- Excellent presentation skills (oral and written)
- Ability to work in a professional but fast-paced environment
- Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
- Address knowledge, expertise, and performance gaps with constructive feedback
- Comfortable with providing and accepting critical feedback.
- Capable of prioritizing and organizing work efficiently to meet deadlines
PREFERRED QUALIFICATIONS:
- Military, local, state, or federal government experience is a plus
- Experience working in a contact center environment is a plus
- Graduation from an accredited two-year or four-year college or university is a plus
- SHRM-SCP or similar certification is a plus
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Work-at-Home Opportunities
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any
