Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with various stakeholders (such as Product, Sales, Clinical, and IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning, implementation, and/or executing of various benefits solutions and capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.
ESSENTIAL RESPONSIBILITIES
- Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze, identify and problem solve from information sets (issues could be business or systems issues) draw conclusions from information sets based on analysis, create hypotheses and present recommendations to team; develop client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
- Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Sales, Clinical, and IT Teams to deliver on customer commitments.
- Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.
- Design and own deliverable artifacts to deliver client value and meet contractual obligations.
- Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.
- Provide coaching, mentorship, and professional development for junior resources.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field
Substitutions
- 6 years of professional-level experience or equivalent combination of post-secondary education and professional-level experience in health care operations, technology delivery, or healthcare analysis/consulting (preferably with Benefits Solutions systems) accepted in lieu of degree
Preferred
- Master's Degree Business Administration, Management Information Science, Health Administration, or relevant field
EXPERIENCE
Required
- 5 years of Consulting and/or Industry experience
Preferred
- 3 years of Healthcare/Insurance Industry experience
- 3 years of Technology Platform Delivery experience
- 3 years of Program/Project Management experience
- Experience engaging, influencing, and advising senior executive leaders
- Experience working in complex matrixed environments
LICENSES AND CERTIFICATIONS
Required
Preferred
- Project Management Professional (PMP)
- Information Technology Infrastructure Library (ITIL)
SKILLS
- Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
- Excellent written and spoken communications skills
- Strong leadership and interpersonal skills
- Ability to work independently and manage multiple task assignments
- Proficient in the use of MS Word, Excel, and PowerPoint
- Proven ability to build and sustain internal and customer relationships
- Ability to mentor, consult, and provide guidance to others to fulfill customer obligations and drive results
LANGUAGE REQUIREMENT (Other than English)
None
TRAVEL REQUIREMENT
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches/Trains others regularly
Occasionally
Travels regularly from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (Sales employees)
Occasionally
Physical Work Site Required
Yes
Lifting: up to 10 pounds
Does Not Apply
Lifting: 10 to 25 pounds
Does Not Apply
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$78,900.00
Pay Range Maximum:
$146,000.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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