Industry-leading Pay Plan & Great Benefits! $75,000+ Annual Income Potential!
Previous Service Advisor Experience Preferred
Job Intro
Mercedes-Benz of Knoxville is actively seeking Service Advisors to join our team, providing expert advice to customers on service options and associated costs when their vehicles require repair. Prior experience as an Auto Service Advisor with Luxury Brand and/or CDK experience is preferred. Mercedes-Benz of Knoxville is part of the family-owned Furrow Automotive Group which also includes Infiniti Chattanooga, Porsche Chattanooga, and Land Rover Knoxville/Chattanooga. We offer a clearly defined career path, pay-scale, and personal growth plan to all our employees. Many of our employees have been with us for years because we value our employees and invest in their success. We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career.
Job Description
Schedule appointments for service/maintenance/recall work. Greet customers and inspect their vehicle. Advise customers about necessary/suggested services and costs.
- Industry-leading Pay Plan! Tell us about your experience at your interview!
- Opportunity to earn $75,000 ‘PLUS’ a year!
- Medical, Dental, Vision, and Disability Insurance
- Company Paid $25,000 Basic Life Insurance
- 401(k) Retirement Plan with Company Match
- Paid Holidays and Paid Time Off
- Employee Discounts on Products & Services & Vehicle Purchase Plans
- 5-Day Work Week
- Employee Assistance Program (EAP)
- Opportunity for advancement to certified tech
Responsibilities
- Schedule appointments for service/maintenance/recall work
- Greet customers and inspect their vehicle
- Advise customers about necessary/suggested services and costs
- Follow the status of the customer's vehicle from service bay entry through completion of work
- Keep customers informed of any changes that occur
- Upon completion of work, review work order with customer to assure all concerns are addressed
- Provide a completely satisfied customer experience
Requirements
- Previous Service Advisor experience is preferred
- CDK experience is a plus!
- General knowledge of vehicle mechanical operations is preferred
- Bilingual (Spanish/English) a plus
- Customer Communication Skills are expected and rewarded
- Works well in a fast-paced environment
- Professional appearance and a positive attitude
- Must pass pre-employment screening
- We are a Drug-Free Workplace
Terms
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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