at Netsmart in Overland Park, Kansas, United States
Job Description
Responsible for collaborating with clients to configure software solutions in pre-production and production environments.
At Netsmart, improving care delivery isn't just our aspiration, it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Solution Delivery Consultant - myAvatar
Embark on a rewarding journey with myAvatar as a Solution Delivery Consultant, where your expertise will shine in system build, testing, and conversion projects using our implementation methodology. Dive into the exciting realm of testing and troubleshooting configurations, enhancing solution functionality across a variety of client environments. Your active involvement in client meetings, internal initiatives, and process improvement will be instrumental. Be the eyes identifying, the voice reporting, and the hands managing solution status, risks, and issues. Collaborate with cross-functional teams, contributing to issue resolution and lending your insights to workflow analysis. In this role, you'll not only build and maintain client relationships but also navigate through conflicts, documenting the very best practices in methodology.
About myAvatar Platform
myAvatar is an electronic health record (EHR) uniquely crafted for organizations delivering behavioral health and addiction treatment services across community-based, residential, and inpatient programs. Offering a recovery-focused suite of solutions, myAvatar harnesses real-time analytics and clinical decision support to empower informed decision-making. The platform's robustness streamlines workflow, ensuring swift access to client information through intuitive dashboards.
With its integrated whole-person care model, myAvatar provides a comprehensive feature set supporting roles across the organization, from frontline staff and clinicians to billing administrators and executive management. This holistic approach enhances operational, clinical, and financial workflows for both inpatient and outpatient organizations, driving improvements across the board.
Responsibilities
- Prepare and perform system build, testing and conversion project tasks using the implementation methodology
- Test and troubleshoot configurations to improve solution functionality in a variety of client environments
- Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies
- Identify and report solution status, risks, and issues to client and project leadership
- Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues
- Assist clients and project teams in current state analysis of department workflows.
- Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives
- Identify and generate documentation for best practices in methodology
Qualifications
Required
- Bachelor's degree or equivalent relevant work experience
- At least 1 year of health care information technology or systems management implementation or consulting working experience
- Written and verbal communication skills
- Decision making skills
- Flexibility
- Comfort with ambiguity
- Willingness to learn and adapt in a fast-paced, client-facing environment.
- Willing to be onsite and in-office in Overland Park, Kansas.
Preferred
- Experience with Netsmart EHR solutions
- Experience within the Netsmart client industries (clinical, human services, long term care, senior living, etc.)
Expectations
Potential travel 20% of the time as needed. Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability,... For full info follow application link.
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