FCM - Dedicated Corporate Travel Consultant - Woburn, MA
Job no: 523196-H
Brand: FCM
Work type: Full time, Hybrid
Location: Massachusetts
Categories: Corporate & Group Travel
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
This role will have you arranging domestic and complex international travel for busy executives on one corporate account, including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training remote. This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. Our corporate travel agents handle air, car, rail, and ground transportation bookings as well as ticketing, changes, and queue management. You will also need to offer exceptional customer service to satisfy our business travelers’ needs.
Key Responsibilities
- Comprehend & comply with travel policies for a single busy corporate account
- Provide exceptional customer service
- Ensure business traveler’s needs are met and/or exceeded
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers
- Manage air, car, hotel, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations in an accurate and timely manner
- Provide consultative service to travelers throughout the booking process
Experience & Qualifications
- 2+ years recent experience in Corporate Travel required
- 2+ years recent knowledge and experience using Sabre required
- Skilled with complex international fares strongly recommended
- Experience with complex ticketing & exchanges is preferred
- Professional & service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Ability to effectively multi-task while maintaining professional rapport with corporate clients
- Strong written communication, interpersonal and organizational skills
- Strong technical skills
- Ability to work independently
Work Perks! - What’s in it for you:
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
- Love for travel: We were founded by people who wanted to travel and want others to do the same.
- Diversity, Equity & Inclusion:
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
Benefits Include:
- Paid Time Off - Up to 15 Vacation Days accrued per year
- Health benefits including medical, dental, vision, gender affirming care, and fertility care
- 401k program with partial match
If this sounds like the opportunity you have been waiting for, then APPLY NOW.
Location – Woburn, MA (Hybrid)
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