Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.
Business Development Account Representative
Primary Responsibilities for the Business Development Account Representative
- Liaison between customer and Carpenter working to provide overall support and total account management including developing knowledge of customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance. Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
- Develop, maintain, and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.
- Participant in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction. Participate in departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes.
- Review activity reports and message queue daily and take appropriate action. Develop and maintain customer-specific account documentation. Initiates proactive calls to new and existing accounts in support of selling and service strategies.
- Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
- Perform all other duties and special projects as assigned.
Required for the Business Development Account Representative
- High School Diploma Required. Two- or Four-Year degree in business or related field preferred.
- 2 to 3 years customer account management experience, preferably in a manufacturing environment.
- Experience applying knowledge and skills to complete a variety of day-to-day activities.
- Experience solving a range of problems by using standard procedures and/or processes.
- Customer Focused. Experience responding to customer needs and seeks guidance on issues outside own area.
- Ability to prioritize and organize own work to meet agreed upon deadlines.
- Ability to work with others within own area or department to achieve team goals.
- Ability to create and maintain customer-specific account documentation.
- Excellent verbal and written communication.
Willing to work in a fast-paced, ever-changing work environment.
Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.
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