Employee Success Consultant - Fort Worth, TX
The Employee Success Consultant supports managers and individual contributors through objective coaching, problem-solving and decision-making assistance, guidance and skill-building to ensure employee success with people-related situations. The Consultant is responsible for maintaining up-to-date knowledge of university policies and procedures, and applicable employment and labor laws. Serves as primary point person for assigned departments.
- Facilitates communication and promotes effective working relationships with employees/managers at all levels and functions, balances employee advocacy with stewardship of University's needs, goals and values; provides direction and support to TCU staff, faculty and administration regarding personal and institutional complaints and issues; collaborates with managers and employees to improve work relationships, build morale, and increase productivity and retention.
- Serves individuals seeking advice on employee matters by providing coaching and counseling to employees and managers; serves as an objective problem solver.
- Assists with providing direction on and reinforces consistent and equitable application of employment regulations, laws and TCU policies/procedures; conducts audits; identifies and reports compliance issues; coordinates issues with appropriate resources to help identify a successful conclusion.
- Consults with managers to develop workplace and job expectations and to address performance issues of employees; assists with clarifying goals and objectives; provides counsel related to documenting, coaching and training; assists with preparing and reviewing formal corrective actions documents, including performance improvement plans; provides strategies for resolving complex and critical employment matters.
- Formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the university and assigned business units.
- Serves as liaison between assigned units’ management, employees, and HR functional teams, while handling sensitive and confidential matters with discretion and tact.
- Assists with and delivers training for departments and individual coaching needs.
- Assists with the coordination of exit interviews for assigned departments; meets with employees, compiles feedback and maintains program metrics reports.
- Analyzes current processes and procedures and recommends updates to achieve a more effective workflow; regularly maintains process and procedural documentation.
- Performs other related duties as assigned.
Minimum Qualifications
Required Education & Experience:
• Bachelor's degree in business, Human Resources, Organizational Psychology, Labor Relations or related.
• 2 plus years’ experience in human resources, counseling, social work, student conduct, mediation or related.
Preferred Education & Experience:
• Master’s degree.
• 3 years’ experience as HRBP or HR generalist.
Required Licensure/Certification/Specialized Training:
• Bilingual (written and verbal) in both English and Spanish.
Preferred Licensure, Certification, and/or Specialized Training:
• Training and/or certification in subject object interviews, Outward Mindset, mediation or restorative justice.
• EEOC and Title IX related training or certification through a nationally recognized organization.
• Experience with case management software and documentation.
To Apply
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