Senior Human Resources Business Partner, Field - CS - HR
Job ID: 2695499 | Support Services Amazon S.A.R.L.A.U.
At Amazon, we believe that every day is still day one. Today is that day for you. We are looking for an exceptionally talented, bright and driven individual to join our Human Resources team as a Senior HR Business Partner, in the Rabat Customer Service location. The Senior HR Business Partner will be an advisor to senior Operations leaders, utilizing their strong HR experience and expertise. You will develop and execute business strategies focused on talent management, organizational effectiveness, workforce planning and employee engagement. As a natural culture steward, you will partner with internal stakeholders to integrate Amazon’s peculiar culture into the employee experience. In addition, you will put in place standard processes and policies enabled by standard work and help guide the organization through change by being champions of Change Management. You will be the proxy for the HR Manager for the Customer Service sites in Morocco.
Key job responsibilities
- Manage and deploy complex HR projects and lead change initiatives, including implementing new tools and technology that will provide better support to stakeholders.
- Drive Associate engagement programs, acting as Employee Relations Subject Matter Expert, monitor Associate feedback to drive effective employee relations, retention and reward programs.
- Manage labor relations if applicable and complex cases with both internal and external stakeholders, while integrating legislative shifts into HR policy and practices.
- Create people-centric plans to meet business demands through a strong understanding of how talent fits into the business strategy and how to develop talent.
- Facilitate and manage the talent review process and succession planning in partnership with management.
- Draw insights from data to improve processes, employee engagement and policy alignment across the business.
- Coach and mentor leaders within the Customer Service organization.
About the team
At Amazon, our HR department plays a vital role in looking after our people. Known as the People Experience and Technology Solutions (PXT) team, our priority is making the Amazon experience brilliant for our people, helping us remain one of the world’s most innovative, customer-centric and nimble businesses. We operate proactively and take a holistic approach to people management. Our team is ‘Customer Obsessed’ and focuses on solving employee engagement issues quickly, ensuring nothing impacts our seamless employee and customer experience. Ultimately, it’s our job to insist on the highest standards and drive progress across Amazon’s strategy and goals.
BASIC QUALIFICATIONS
- A Bachelor’s degree in an HR related field or equivalent through experience.
- Experience as an HR Business Partner in a fast-paced distribution or manufacturing environment.
- Knowledge of external practices, trends and tools used in HR.
- Very good expertise in Moroccan labor law - Experience in applying labor legislation.
- Experience with MS Office tools and HR Information Systems.
- Fluent command of English, French and Arabic in both written and verbal form.
- Ability to use analytical and experiential data for decision making.
- Influencing skills.
PREFERRED QUALIFICATIONS
- Experience in an international environment.
- Project management experience with remote stakeholders.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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