Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with various stakeholders (such as Product, Sales, Clinical, and IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning, implementation, and/or executing of various benefits solutions and capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.
ESSENTIAL RESPONSIBILITIES
- Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze, identify and problem solve from information sets (issues could be business or systems issues) draw conclusions from information sets based on analysis, create hypotheses and present recommendations to team; develop client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
- Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Sales, Clinical, and IT Teams to deliver on customer commitments.
- Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.
- Design and own deliverable artifacts to deliver client value and meet contractual obligations.
- Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.
- Provide coaching, mentorship, and professional development for junior resources.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field.
Substitutions
- 6 years of professional-level experience or equivalent combination of post-secondary education and professional-level experience in health care operations, technology delivery, or healthcare analysis/consulting (preferably with Benefits Solutions systems) accepted in lieu of degree.
Preferred
- Master's Degree in Business Administration, Management Information Science, Health Administration, or relevant field.
EXPERIENCE
Required
- 5 years of Consulting and/or Industry experience.
Preferred
- 3 years of Healthcare/Insurance Industry experience.
- 3 years of Technology Platform Delivery experience.
- 3 years of Program/Project Management experience.
- Experience engaging, influencing, and advising senior executive leaders.
- Experience working in complex matrixed environments.
LICENSES AND CERTIFICATIONS
Required
- None.
Preferred
- Project Management Professional (PMP).
- Information Technology Infrastructure Library (ITIL).
SKILLS
- Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development.
- Excellent written and spoken communications skills.
- Strong leadership and interpersonal skills.
- Ability to work independently and manage multiple task assignments.
- Proficient in the use of MS Word, Excel, and PowerPoint.
- Proven ability to build and sustain internal and customer relationships.
- Ability to mentor, consult, and provide guidance to others to fulfill customer obligations and drive results.
LANGUAGE REQUIREMENT (Other than English)
None.
TRAVEL REQUIREMENT
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based.
Teaches/Trains others regularly: Occasionally.
Travels regularly from the office to various work sites or from site-to-site: Frequently.
Works primarily out-of-the office selling products/services (Sales employees): Occasionally.
Physical Work Site Required: Yes.
Lifting: up to 10 pounds: Does Not Apply.
Lifting: 10 to 25 pounds: Does Not Apply.
Lifting: 25 to 50 pounds: Does Not Apply.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
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