Sr. Operations Consultant
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
- Manages projects and direct activities of a team related to special initiatives.
- Advises senior leadership and business partners in the Court Order organization on new and inflight complex initiatives, as well as recommend process improvements by providing guidance as a technical expert in procedure and system knowledge.
- Builds relationships with business partners across various Lines of Business.
- Manages and defines responsibilities and accountabilities for key programs and projects.
- Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
Required Qualifications:
- 3-5+ years of Legal Order - Court Order experience.
- Must be able to adapt to a fast-paced/changing environment; flexible to balance multiple needs and competing priorities; and comfortable working with ambiguity.
- Ability to identify and evaluate potential risks and appropriately identify and engage key partners for discussion, escalation, and resolution. Strong research, analysis, and fact-based decision making. Expected to look beyond the issue at hand and raise questions.
- Strong organizational and time management skills.
- Self-motivated with ability to partner at various levels to drive business initiatives.
- Ability to understand complex legal documents and requirements.
- Proficiency with Microsoft Office Products (Outlook, PowerPoint, Excel, and Word).
- Executive Presence -- Able to communicate across the organization at all levels.
- Ability to manage competing priorities and tight deadlines.
Desired Qualifications:
- Relationship management experience with External Partners (Attorneys, etc.).
- Ability to analyze data and trends to support performance enablement.
- Controls management.
- Risk Management.
- Stakeholder Management.
Skills:
- Critical Thinking
- Decision Making
- Problem Solving
- Process Design
- Adaptability
- Attention to Detail
- Collaboration
- Issue Management
- Analytical Thinking
- Oral Communications
- Executive Presentation Skills
- Policies, Procedures, and Guidelines Management
- Ability to work alone or in a group setting
- Business Operations Management
Shift: 1st shift (United States of America)
Hours Per Week: 40
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