Position Summary:
As a Manager in On Demand Delivery, you will work and grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers and drivers. We provide access to the tools and support you need to be your best version. This is Walmart. On Demand Delivery works on fulfilling customer demand for everything in the store at the comfort of the home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping. Our On Demand Delivery programs are a critical part of our business, as a Manager, Operations, you will collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that will scale across the country. We trust our associates to innovate the future of shopping to become the biggest player in the game. If you are motivated by complex, purposeful challenges, Manager, Operations at Walmart is potentially the perfect fit for you.
You’ll sweep us off our feet if:
- You have experience in Last Mile Delivery.
- You have a deep knowledge of the gig industry and the marketplace economy.
- Strong experience with Tableau and SQL.
- You have experience in forecasting/capacity planning.
- You have expert analytical and deductive reasoning skills.
- You are action-oriented with strong execution skills.
- You are able to tell a story with data to convince stakeholders of a decision.
- You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
- You’re comfortable with shifting priorities in a fast-moving environment.
- You’re structured in your thinking process and have strong problem-solving skills.
You’ll make an impact by:
- Designing and executing on processes that will build and shape the massive driver supply for the Spark Driver product.
- Analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency.
- Translating data analysis into recommendations aligned with business objectives to meet business goals.
- Managing the development and improvement of new and existing operational tools, reports, and customer-facing functionality by providing direction and input on business and functional requirements.
- Leading cross-functional collaboration to develop processes and strategies to improve Spark driver engagement by partnering with product management, merchandising, engineering, and other groups to drive projects.
- Building forecasting models and capacity planning.
- Understanding and investigating driver concerns and partnering with cross-functional teams to drive continuous improvements.
- Driving the execution of multiple business plans and projects by identifying customer, driver, and operational needs.
- Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
- Helping stakeholders prioritize and track short-term and long-term driver engagement initiatives.
- Promoting team culture by engaging in activities that support company values, culture, diversity, learning, and development.
Minimum Qualifications:
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Preferred Qualifications:
- 3 – 6 years of experience in areas of operations management and/or business strategy at a fast-growing tech company/start-up or management consulting at a top-tier firm.
- MBA strongly preferred.
- Project Management - Project Management Professional – Certification.
- Operations management experience within the gig industry.
- Intermediate-Advanced Excel Skills.
- Strong experience with Tableau and SQL.
- Experience in building and implementing processes from scratch.
- Ability to create and adapt presentations to the relevant audience.
Primary Location:
2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
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