Opening our doors in 2017, Starlight Homes builds homes designed specifically for the first-time homebuyer. Our goal is to make the dream of homeownership a reality for everyone, offering expertly crafted homes at an affordable price and ensuring our customers’ first journey into home buying is simple, smooth, and reassuring. Our New Home Sales Consultants take care of our customers throughout every step of the process, regardless of their situation. Together with our parent company, 2023’s Builder of the Year Ashton Woods, we have welcomed over 60,000 people to their new home. Our company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we have seen the success we have.
Headquartered in Atlanta, Georgia, Starlight sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.
Position Overview:
This is a commission-based role.
- Learn and conduct Starlight sales process while demonstrating exceptional customer service.
- Understand the home building process and product offerings to effectively communicate to prospects.
- Demonstrate an understanding and excitement regarding Starlight Homes’ outlook, including the opportunity to build a strong foundation of values and culture.
- Deliver outstanding customer service through inbound phone calls in accordance with Starlight Homes training.
- Develop, practice, and deliver a good sales presentation consistent with company training.
- Engage with new prospects, follow up with interested prospects, and set appointments to close.
- Respond to customer queries in a prompt and efficient manner.
- Maintain communication with Starlight Homes team members.
- Attend, provide updates, and actively participate in weekly meetings as scheduled.
- Communicate with Sales Manager and present organized information regarding passive and engaged prospects.
- Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract.
- Generate referrals through upholding a high standard of customer service and satisfaction.
- Enter leads, appointments, and all communication into Salesforce daily.
- Develop and maintain relationships with realtors, including visiting real estate offices and networking.
Other Responsibilities:
- Present Starlight Homes in a knowledgeable and professional manner.
- Be a subject matter expert on the homebuilding process, educating all prospects on what to expect.
- Immerse self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc.
- Work with clients to understand and identify their vision while aligning the perfect home to meet their needs.
- Use training modules to stay consistent with Starlight’s process and continuously strive to improve sales delivery.
- Call all customers the night before loan application to ensure they are prepared with necessary documents.
- Call all customers the night of sale to congratulate them on their new home.
- Call all customers under contract at least once a week to maintain customer rapport.
- Respond to phone calls and e-mails within 24 hours.
Desired Candidate Qualifications:
- 3-5+ years of proven track record within a direct selling role.
- Driver's License Required.
- Real Estate License Required. Starlight Homes is willing to assist those without a real estate license to obtain one, in part of reimbursement policy.
- Must be able to work evenings and weekends (will either have Monday/Tuesday off or Thursday/Friday off).
- Strong verbal and written communication skills.
- Exemplify a high level of professionalism in appearance and daily interactions.
- Support all team members and exude a collaborative approach.
- Maintain an adaptable and flexible attitude.
- Handle high-volume situations.
- Strong work ethic, drive, positive attitude, and decision-making skills.
- Proficient computer skills, including sales software and Microsoft Office.
- Maintain an organized workspace and help keep the office presentable.
Typical Physical and Mental Demands:
- Must be able to read, write, and speak fluently in English and perform calculations.
- Ability to hear and have vision sufficient to utilize all office equipment.
- Use of hands and fingers is required to utilize standard office equipment.
- Occasional lifting up to 20 pounds.
Working Conditions:
Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing may be required. Fast-paced environment subject to numerous schedule and priority changes and short notice activity.
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