Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. WTW is the leader in Employee Experience (EX).
We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.
Together, we’re all about powering ambitions—of our colleagues, our clients and their people.
What is a Communication Consultant – Employee Experience?
As a Regional Communication Consultant within our Value-Added Services communication practice, you will be responsible for development and execution of measurable, results-based communication plans and related deliverables to support the promotion of our clients’ benefit programs. You should be a strong project manager, a competent writer, knowledgeable about employee benefits, and have the ability to present ideas to all levels of management in meetings or larger forums.
Key Attributes
- Navigator: Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
- Influencer: Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
- Relationship builder: Easily builds rapport with others, quickly establishing a strong sense of confidence and trust in small or large forums.
- Human-centric contributor: Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions.
- Knowledge pursuer: Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.
- Calm maker: Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
- Excellence seeker: Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect, within financial and time parameters, and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
- Dedicated collaborator: Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
The Role:
- Develop and maintain effective relationships with WTW offices, external clients and business partners throughout your assigned region, to provide employee communication plans, tools and deliverables.
- Effectively develop, package and deliver communication solutions to existing and prospective clients.
- Consult with clients to develop communication plans that define communication deliverables, timelines and budgets, and provide guidance and advice to clients on formulating key messages and the most effective methods and media.
- Coordinate communication projects in various media, including print and web, to ensure that quality, schedule and budget goals are met. This includes working with external vendors and other WTW resources.
- Create and/or edit employee communication materials, such as open enrollment brochures, new hire materials and wellness initiatives.
- Enhance team efficiency, productivity and effectiveness by sharing and leveraging best practices, and demonstrate a willingness to embrace different methods of working to optimize efficiencies, maximize client satisfaction and team member engagement.
- Conduct educational seminars, workshops, trainings and webcasts with clients and prospects on trends and best practices in HR and benefit communication.
- Educate, train, and mentor local WTW colleagues on employee communications, solutions and the Value-Added Services client value proposition.
Qualifications
The Requirements:
- 7-9 years of internal communication or marketing communications experience. Experience working with benefits is preferred; experience working for a benefits consulting or brokerage firms is a plus.
- Self-motivated professional with ability to independently support employee communications for clients and prospects within the region while collaborating with and sharing knowledge with Value-Added Services team members.
- Expertise in communication best practices and experience with a variety of communication channels, including print, video, web and social media.
- Experience in developing and delivering communication plans based on clients’ goals and objectives, taking into consideration each client’s unique employee audience.
- Ability to juggle competing demands of multiple clients and offices and to manage deadlines, vendors and projects effectively.
- Strong written and verbal communication skills, demonstrating creativity as well as technical expertise.
- Proven experience presenting in client meetings and at conferences and seminars.
- Understanding of graphic design and the printing process, including production specifications, paper, etc.
- Strong knowledge of Adobe Acrobat, Microsoft Word, Excel, and PowerPoint.
- A communications or related bachelor’s degree is required, and an advanced degree is preferred.
- Travel: Approximately 25% of time throughout your region.
- Location: Primary: Denver; Secondary: San Francisco, San Jose, Oklahoma City, Portland, Seattle.
- Note: This job description is intended to convey information essential to understanding the scope of the team lead role. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the position.
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $120,000- $145,000 USD per year. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
EOE, including disability/vets
