Territory spans the greater Tampa area and points south.
Compensation for this role is base pay + commission. Company car included.
BRIEF POSITION SUMMARY:
The Key Account Sales Consultant works to improve MSC’s market position and achieve revenue and profit growth within Mid-Market customers ($200,000-$5,000,000 potential). The Key Account Sales Consultant will be assigned a portfolio of $2M -$4M in annual revenue with a majority of Mid-Market customers in the penetration stage of their lifecycle. The Key Account Sales Consultant aligns with MSC’s long-term strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals, and maintains extensive knowledge of current market conditions. The Key Account Sales Consultant will collaborate with the internal team and managers to increase sales opportunities to maximize revenue. The Key Account Sales Consultant will utilize account planning tools, prescriptive analytics, and research from marketing to teach customers something new and compelling about their business that leads to MSC’s differentiated solutions.
DUTIES and RESPONSIBILITIES:
- Offers unique perspective - Aligns our unique insights to key customer priorities, reframing the way customers view their business. Consistently shares newsworthy insights about the market, educating them on new issues and outcomes, and helping them avoid potential landmines. Embraces tension in commercial conversations.
- Drives two-way communication - Engages the customer by deliberately linking their business priorities to our value proposition. Engages in dialogue with customers, constructively creating tension to help the customer learn something new. Surprises the customer with insight. Delivers insight convincingly and with authority.
- Leverages Individual Value Drivers - Understands and influences a wide range of customer stakeholders. Develops a distinct strategy for engaging critical stakeholders. Consistently demonstrates an ability to link supplier capabilities to specific, individual stakeholder objectives. Is comfortable including stories or more qualitative aspects in a commercial conversation.
- Incorporates Economic Drivers - Has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities. Demonstrates knowledge of the customer’s industry in the context of the current market climate. Can make informed inferences about a customer's business based on understanding of the market or competitors.
- Establishes value before ROI/financial terms - Qualifies and quantifies the impact of maintaining the status quo or pursuing competitors' solutions. Quantifies value in terms of resolving an unrecognized problem or need, or costs of inaction. Rep's customers can articulate value proposition relative to competitive solutions.
- Drives Momentum - Proactively advances the purchase decision without rushing the customer. Rallies internal resources to ensure deal momentum. Collaborates with customers to define next steps, coaching customers through the buying process. Attempts to rely on key stakeholders/mobilizers to drive action between sales calls.
- Creates constructive tension by reframing how the customer thinks about the business. Leverages data and facts from research, benchmark data, and best demonstrated practices to introduce new ideas which challenge the status quo and shows the customer it is them costing more than they may realize.
- Tailors presentations and commercial insight specific to customer’s industry, company, and contact. Matches contacts' personality and delivers relevant messaging based on current trends in their specific industry that will impact their business.
- Mandatory usage of our Customer Relationship Management (CRM) tool – Salesforce.com (SFDC) and adherence to prescribed actions under the MSC Sales Management Standards.
- Takes control of the purchasing process by guiding the customer on next steps and anticipated roadblocks. Utilizes best demonstrated practices regarding aligning stakeholders to drive consensus to your proposal.
- Identifies and arms the mobilizer (influence and power beyond title) with a toolkit to sell your solutions throughout their organization.
- Understands our customers’ value propositions and key business objectives regarding growth and profitability. Understands the customers and industries they serve and uses this information to cross-sell and up-sell.
- Researches and comprehends industry trends that will impact the customer. Becomes very knowledgeable and recognized as a Trusted Advisor on the industries served by our customers and how MSC can partner with them to deliver better results.
- The Key Account Sales Consultant will develop and maintain relationships with contacts that are users, influencers, and decision-makers. They will develop and maintain relationships with numerous contacts across different functional departments in each account.
- Teams with Subject Matter Experts (SMEs) to deliver expertise and value relevant to specific categories of products and solutions.
- Delivers Costs Savings Documentation on a scheduled cadence to demonstrate the value of differentiated services and solutions.
- Accurate, current management of content in funnel, win/loss, launch status, SFDC, and other platforms for communicating business resource needs to the organization.
- Professional development training will be completed in a timely manner as assigned. Examples include account planning, company-supported training, or SFA training.
- Learns and fosters the MSC culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
- Clearly demonstrates a can-do attitude toward supporting new initiatives and programs designed to meet customer needs. Proactive problem-solving approach as necessary to overcome obstacles for customer compliance, growth, and profitability.
- Participates in special projects and cross-functional teams and performs additional duties as required.
EDUCATION and EXPERIENCE:
- A Bachelor’s Degree in Business, Industrial Distribution, Manufacturing, or equivalent experience is required.
- 2 years demonstrated track record of success in B2B sales is preferred.
- Proficient in Microsoft Word, Excel, and PowerPoint, Salesforce.com experience.
SKILLS:
- Ability to teach customers something new and compelling about their business which leads to MSC differentiated solutions.
- Ability to create constructive tension to drive action from the customer.
- Ability to tailor messaging, presentation, and proposal relevant to customer, industry, and contact.
- Ability to take control of the purchasing process by guiding the customer to next steps and educating them on best demonstrated practices and potential roadblocks.
- Ability to align all stakeholders involved in the decision-making process to drive consensus to MSC solutions.
- Demonstrated track record of excellent sales, negotiation, relationship building, and closing skills and techniques are required.
- Computer literacy and proficiency in word processing, spreadsheet, and presentation software is required.
- Must have a track record of meeting and exceeding agreed-upon sales plans.
- Solid history of decision-making and taking accountability.
- Ability to make recommendations for solutions based on information gathered and analyzed from systems.
- Strong interpersonal and communication skills (oral and written) along with strong attention to detail and follow-through required.
- Strong ability to be flexible and adapt to change in business practices, market changes, etc.
- Self-motivated to meet specific sales goals.
- Ability to work independently and cross-functionally.
- Ability to learn manufacturing concepts and processes.
- Demonstration of competitive spirit and ability to overcome obstacles to success.
- Excellent ability to adapt to a changing environment quickly and effectively.
OTHER REQUIREMENTS:
- Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required.
- The ability to lift up to 50 lbs. is required.
- Physical activity such as pushing, pulling, bending, and climbing may be required periodically.
- This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
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