Stevenson-Hendrick Toyota Jacksonville
Location: 3124 New Bern Highway, Jacksonville, North Carolina 28546
Summary:
Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
- Meets dealership sales goals.
- Greets customer and determines make, type, and quality of vehicle desired.
- Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
- Computes and quotes sales price, including tax, trade-in allowance, and discount.
- Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
- Arranges for delivery and registration of vehicle.
- Researches availability of models and optional equipment.
- Engages in business development.
- Addresses customer concerns.
- Maintains CSI at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Work Experience:
- Up to 3 years
- 3-5 years
- 5+ years
Education/Experience:
Prior sales and/or customer service experience desired.
Certificates and Licenses:
- Valid Driver’s License
- Automobile Salesperson License (preferred)
Computer Skills:
Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Requirements:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit.
Environment Demands:
Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
Core Values:
- Servant Leadership
- Teamwork through Trust & Respect
- Integrity
- Commitment to Customer Enthusiasm
- Passion for Winning
- Accountability at All Levels
- Commitment to Continuous Improvement
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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