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Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
The UW Medical Center Diabetes Care Center- South Lake Union has an outstanding opening for a Patient Services Specialist (job profile: Patient Services Specialist 3) Full Time, Day Shifts.
WORK SCHEDULE
- Full-time (40 hours per week)
- Monday-Friday
POSITION HIGHLIGHTS
- Conveniently located near public transportation
- Make a difference for the patients and employees we serve
- Opportunity to provide career growth
DEPARTMENT DESCRIPTION
The Diabetes Institute is the first of its kind in the Pacific Northwest, integrating advanced care for patients with all types of diabetes, including Type 1, Type 2 and more unusual forms of diabetes that may develop in conjunction with other medical conditions and/or treatments. We also provide specialty care for patients with diabetes, including cardiology, weight loss, nephrology and podiatry.
PRIMARY RESPONSIBILITIES:
- Function as the expert for the Diabetes clinic, act as a resource to other staff in the department or assigned service area
- Identify and participate in process improvement; be able to float between service areas
- Create Epic orders and referrals for scheduling exams, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors
- Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements
- Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team
- Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading
- Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection
- Collaborate with Supervisor and Business Manager to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patients as well as the departments' financial stability and success
REQUIRED QUALIFICATIONS:
- High school graduation or equivalent AND two years of experience in the program specialty
- Three years of Patient Support Service experience
- OR
- An equivalent combination of education/experience
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Teamwork. Community. Opportunity.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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