Overview
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator to support our office in Norfolk.
***Please take this quick survey once you've submitted your resume to complete the application process: Patient Services Coordinator PI Survey Link
Responsibilities
- Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
- Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
- Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
- Other duties as requested or assigned.
Qualifications
- Receptionist or office experience preferred.
- 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
- Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
- High school diploma or equivalent.
- Must be willing to travel to other office locations if needed.
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