PATIENT SERVICES SPECIALIST - BETWEEN VISIT CARE COORDINATOR
Req #: 239811
Department: UW MEDICINE PRIMARY CARE AT OPMC (NORTHGATE)
Job Location: UW Medicine Primary Care
Posting Date: 10/08/2024
Closing Info: Open Until Filled
Salary: $23.13 - $33.65 per hour
Union Position: Yes
Shift: First Shift
Benefits: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance.
WORK SCHEDULE
- Full-time, 100% FTE (40 hours per week)
- Day Shift
- Mon - Fri 8am - 5 pm
POSITION HIGHLIGHTS
- Conveniently located near public transportation in Northgate
- Make a difference for the patients and employees we serve
- Opportunity to provide career growth
DEPARTMENT DESCRIPTION
Located just off of I-5 in north Seattle, UW Medicine Primary Care at Outpatient Medical Center is open six days a week. Our board-certified physicians provide a full spectrum of primary care, including annual wellness and preventive healthcare services, management of chronic conditions, treatment of acute conditions, mental health services and routine gynecologic exams. We believe that continuity of care is vital to keeping you healthy in the long term.
PRIMARY RESPONSIBILITIES
- Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.
- Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers.
- Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
- Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership.
- Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines.
- Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed.
- Assist with forms completions for providers as needed for patients, insurance companies and employers.
- Other duties as assigned by supervisor.
REQUIRED POSITION QUALIFICATIONS
- High school graduation or equivalent AND
- One year of healthcare, administrative, or customer service experience
- OR an equivalent combination of education/experience.
ABOUT UW MEDICINE PRIMARY CARE
UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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