Job Description - BFT - Temporary Patient Service Coordinators for MGB Affiliates in Greater Boston (3307524)
While job responsibilities will vary dependent upon clinical practice needs, in general they will include the following:
- Provide administrative support to healthcare providers within a fast-paced ambulatory setting.
- Function as the primary interface between the patients and medical team.
- Schedule patient appointments, diagnostic testing, and surgeries.
- Acquire referrals and pre-certifications as needed.
- Register and update demographic, PCP, and insurance information.
- Collect co-payments and fees.
- Coordinate details of billing.
- Answer phones and triage calls as appropriate.
- Photocopying, faxing, and filing.
Minimum Requirements:
1+ years' experience in a healthcare or customer service setting required for Level I role. Proven understanding of managed care and other insurance-related coverage plans. Digital literacy, including proficiency with Windows-based computer applications crucial. Proven, accurate typing and data entry skills. Prior customer service experience. Knowledge of EPIC, MEDITECH & BICS software a plus! Strong patient service orientation and well-developed social skills. Qualified individuals must be available to complete a three-day Epic training program and to work part-time or full-time, Monday-Friday, days. They should be a quick study, with a 'can-do,' positive demeanor, and a proven track record to be reliable, flexible, and punctual. Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team. Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, full-time openings, often resulting in temp-to-hire. Applicants who meet the requirements and make a minimum one-month or more commitment are encouraged to apply.
Location: Job opportunities are located at a number of satellite locations in and around the suburbs of Boston for Mass General Brigham affiliates.
Massachusetts General Hospital is an Equal Opportunity Employer. By accepting diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location: MGH Main Campus
Job: Admin/Clerical/Cust Service
Organization: Massachusetts General Hospital (MGH)
Schedule: Standard Hours 1
Shift: Day Job
Employee Status: Temporary
Recruiting Department: Bulfinch Temporary Service
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