To learn more about working for Capital Vacations, please view our video below:
Opportunity for career advancement in a fast-paced, growth-oriented organization!
Below are just some of the benefits you'll receive:
- Paid Time Off and Paid Holidays
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long-term disability
- Travel Perks to Resort Locations
- Company Perks Program
What are you motivated by?:
We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
What you’re great at:
- Responsible for the efficient and courteous operations of the front desk.
- Checking guests in/out, collecting balances, posting appropriate room charges, making reservations, making room moves, and handling stay-over requests for guests as needed to ensure guest satisfaction.
- Checking online travel agents for rental inbound, running reports, and correcting errors before guest check-in.
- Preparing night audit daily and responding to online reviews.
- Answering and transferring calls from the switchboard using proper telephone etiquette and answering guest questions about local restaurants and attractions.
- Making courtesy calls and follow-up calls to address guest issues.
- Sending confirmation letters to owners/guests as needed.
- Making rental calls to notify owners whether their villa has been rented or not.
- Coordinating with all other departments to ensure a smooth response to guest requests.
- Processing all incoming revenue from all departments daily, opening and closing the credit card machines, and balancing the cash drawer.
- Performing inventory management changes as directed by the supervisor or manager.
- Preparing check-in packets for the upcoming week and ordering office supplies as needed.
- Entering maintenance and service requests in SPI promptly, blocking RCI points for unpaid accounts, and managing RCI banking, membership changes, and cancellations.
- Performing all other duties as assigned.
Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Here’s what you can expect:
At Capital Vacations, we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Here’s what you have already achieved:
- High School Diploma/GED preferred
- Prior experience in a hospitality or customer service role preferred
- Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure
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