Job Description Summary
Oversee, manage, and provide support to the nursing and medical assistant staff. Responsible for departmental functions, ensuring productivity, efficiency, accuracy, and safety. Reacts to the immediate operational needs of the practice. May provide professional nursing care for patients, following established standards and practices.
Job Description
ESSENTIAL FUNCTIONS
- Direct the daily operations of the department ensuring compliance with applicable standards and regulations. Ensure adherence to departmental goals and objectives.
- Participate in the nursing process to ensure the provision of quality patient care.
- Delegate staff assignments appropriately.
- Order supplies and maintain departmental inventory. Ensure all equipment is used properly and adequately maintained.
- Resolve patient issues and report grievances appropriately to Manager and Providers.
- Promote a culture of safety by assisting staff to report incidents in web-based safety reporting system; follow policies for employee and patient injuries.
- Ensure quality control through established specific measures.
- Participate in the assessment of staffing needs by maintaining a master work schedule adjusting staff and forecasting staffing needs.
- Complete weekly time sheets and address cause for over-time. Participate in the management of the departmental budget.
- Assist in the selection and hiring of staff. Oversee orientation and preceding of all new staff educational needs and staff development plans.
- Coordinate and participate in the training and evaluation of staff. Consult with Nurse Educator regarding staff educational needs and staff development plans.
- Communicate changes and quality improvements with staff by conducting daily huddles, departmental meetings, and electronic communication, etc.
- Work collaboratively with Operations Manager and Nurse Manager. Communicate problems that may arise in a timely manner. Address personnel problems, i.e.: problems with Time and Attendance.
- Attend and participate in assigned Management Meetings.
- Work as a Team member across the organization. Work collaboratively with all departments.
- Communicate effectively with other Managers and Supervisors.
- Provide at-the-elbow support to nurses and medical assistants serving as a subject matter expert in the clinical duties performed by the roles.
- Perform other duties that may be assigned from time to time, not limited to but including assisting with other departments at other locations.
- Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
- Abide by and promote all SSMC Service Standards.
JOB REQUIREMENTS
Minimum Education
Graduate from an accredited school of nursing. BSN required.
Minimum Work Experience
Four or more years of previous nursing experience required. 2 years of acute care experience preferred. Experience in an ambulatory environment required. Past supervisory experience or demonstrated leadership experience required.
Required Licenses / Registrations
Current MA State RN
Required Classes/Certifications
BLS - Basic Life Support
Required additional Knowledge and Abilities:
Telephone triage experience required. Excellent interpersonal skills, including the ability to treat the patient and staff respectfully, with patience and compassion. Excellent written and verbal communication skills. Excellent problem solving and decision making skills.
Employee must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, e-mail, and other computer software as required. Flexibility regarding scheduling may be requested from time-to-time in keeping with clinical or business concerns.
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