Summary:
The Lead Case Manager is responsible for the day to day operations of the case management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file found on ORRs UC Portal web-based system with supporting documentation maintained in physical files. The Lead Case manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.
Essential Functions:
- Assign cases immediately upon youths arrival or the next business day
- Performs weekly audits
- Must develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Director.
- Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder.
- Ensure that case managers properly close all physical and UCPortal case files upon youth leaving the shelter.
- Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Program Director.
- Ensure that travel arrangements are completed for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car)
- Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 24 hours upon notification of the incident and that additional reports are submitted to CPS and ORRs internal reporting mechanism as required.
- Carry a small caseload for youth that are identified as being high profile or complex cases.
- Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
- Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
- Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
- Coordinate with local pro bono attorneys for the timely provision of Know Your Rights presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
- Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by D&M, State and Federal contracts.
- Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
- Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in UCPortal.
- Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
- Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
- Facilitate attorney to client contact as requested by youth.
- Drive youth to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
Qualifications and Requirements:
- A combination of one of the following:
- Bachelors degree required in Social Work, Psychology, Human Services, Counseling or other social service field with 2-3years experience working with adolescents or in the youth services field preferred (volunteer and internship experienced included) or
- Masters Degree with 1-2 years of experience working in the youth services field.
- 1 year of fulltime paid supervisory experience.
- Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
- Required to work a flexible schedule to facilitate program services.
- Cleared Tuberculosis test results.
- Cleared background check from appropriate entity.
- Bilingual
- Cleared drug test results
- Must be at least 21 years of age at the time of hire.
Physical Demands:
Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 15lbs required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
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