HealthCare Talent is now a division of Cross Country Healthcare.
Bridging the gap between your dreams and your current healthcare position.
Job Industry: Healthcare - Health Services
Job Description:
Days: Sunday - Thursday
Position Summary:
Under direct supervision of the Team Leader, serves as the support and case manager for members served with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.
Essential Functions:
- Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
- Establishes and maintains meaningful therapeutic relationships with members served.
- Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care.
- Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services.
- Provides services to all members served as indicated in the Services Plan or Recovery Plan.
- Documents and communicates interactions with members to other service team members as appropriate.
- Maintains awareness of community resources and assists members served in appropriate use of community resources.
- Assists members served with all needs, including Activities of Daily Living (ADLs).
- Assists members served in obtaining appropriate benefits.
- Advocates for and accompanies members when needed on long appointments e.g. SSI, DMV, GR (General Relief) etc.
- Helps members to understand their legal status and rights.
- Safeguards confidentiality; adheres to HIPAA policies.
- Fosters independence with members served.
- Provides transportation when needed and appropriate.
- Must participate in rotation schedule of after hours on call services based on program expectations.
- Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training.
- Provides and documents quality and quantity of direct services as required by program standards.
- Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Required Qualifications:
- High School Graduation or G.E.D.
- Demonstrated sensitivity to multi-cultural populations and issues is required.
- Must be at least 18 years of age.
- Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment.
Preferred:
- Experience in a mental health and/or dual diagnosis setting.
Skills:
- Ability to work effectively as a member of a multidisciplinary team.
- Effective written and verbal communication.
- Good computer/technology skills.
- Ability to assess safety risks.
- Ability to promote a positive, supportive recovery culture.
- Ability to engage clients and hold hope in the face of adversity.
- Ability to drive.
- Ability to gain trust and build rapport with diverse populations.
- Ability to be patient and mindful.
- Knowledge of basic medical and psychiatric terminology.
- Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes.
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