Job Summary:
The Physician Office Float will function as a resource for all the Physician Offices who will provide the effective performance of duties during the absence of the normally scheduled non-clinical staff and is responsible for covering various positions/functions. Courtesy and professionalism are a must in this position as this position often may be the patient’s first contact.
Front Desk Receptionist Functions: Responsible for the day-to-day processing of all patients as they enter the office. Responsible for verifying demographic information, obtaining the patient’s signature as authorization for consent to treat, scheduling follow-up appointments, updating appointments for no-shows and cancellations, collecting patient co-pays and payments, and distributing medical history forms and patient satisfaction surveys. Helps ensure proper patient handling by following established protocols and procedures.
Central Switchboard Functions: Responsible for handling all physicians’ office phone calls coming into the facility and ensuring that calls are forwarded appropriately. Is also responsible for processing documents within various comports along with processing the referral clinic documents.
Central Scheduling Functions: Responsible for scheduling patients at all locations, including specialty clinics by visit rules and existing guidelines.
Special Project Functions: Responsible to manage special projects as assigned.
Essential Qualifications: High School diploma or equivalent with a special interest in business or health-related fields. Basic office skills including PC, typing/keyboarding, and phone experience are required. Familiarity with the healthcare environment and medical terminology is an asset. Prior clerical experience is desired. Must have excellent people skills, be able to adapt quickly to schedule modifications and be capable of dealing with various work environments, cultures, staff, and providers. Must become proficient at essential duties of each office. Must have Valid Drivers License and reliable transportation.
#J-18808-Ljbffr
