Optician / JCPenney Optical Manager , Glendale, CA

U.S. Vision, Inc. • Glendale, CA, United States • $200k - $250k / year • 1w ago

This position is for the Optical Manager role at JCPenney Optical at the Glendale Galleria Mall.

The successful Optical Sales Manager delivers excellence and leads by example to ensure a professional and positive experience for all patients, customers, colleagues, and business partners. They supervise, coach, and develop optical staff to the next level and oversee:

Commitment to deliver excellence in customer service and satisfaction
Driving of sales and controlling expenses
Accountability to achieve personal and store goals
Execution of effective operational and procedural processes
Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

Experienced Optician
Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
Polished and professional communication and customer-centric service skills
Experience with POS, computer and timekeeping systems, and Microsoft office
Capable of working with and servicing and interacting with diverse people
Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
Reliability and punctuality in attendance to keep store hours and coverage in the store
Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
Ability to meet the physical needs of the job and multi-task in a busy and complex work environment

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