This position is for the Optical Manager role at JCPenney Optical at the Glendale Galleria Mall.
The successful Optical Sales Manager delivers excellence and leads by example to ensure a professional and positive experience for all patients, customers, colleagues, and business partners. They supervise, coach, and develop optical staff to the next level and oversee:
- Commitment to deliver excellence in customer service and satisfaction
- Driving of sales and controlling expenses
- Accountability to achieve personal and store goals
- Execution of effective operational and procedural processes
- Engaging with patients and customers to fulfill prescriptive eyewear needs
What we need:
- Experienced Optician
- Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
- Polished and professional communication and customer-centric service skills
- Experience with POS, computer and timekeeping systems, and Microsoft office
- Capable of working with and servicing and interacting with diverse people
- Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
- Reliability and punctuality in attendance to keep store hours and coverage in the store
- Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
- Ability to meet the physical needs of the job and multi-task in a busy and complex work environment
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