Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
Job Overview:
We are looking for a Patient Device and Registration Specialist to join our Team to assist patients in enrolling, activating, and setting up their remote medical devices for Remote Care. This is a unique opportunity to help empower patients to take control of their health and send the data directly to their physician for monitoring. The device activator is responsible for successfully describing the service and assisting the patient in activating the remote devices. This is a non-clinical role and is intended to provide support and education. No medical advice is given to the patients in this role.
Requirements:
- Medical Assistant certification required
- 2 years experience, primary care, family practice experience preferred
- Valid NY state driver's license and reliable transportation
- High School diploma or equivalent
- High level of comfort with technology; ability to simplify and explain new technologies to patients
- Initial Drug Test Required
- Must live in the Sturbridge/Central, MA area
- Excellent verbal and written communication skills with the ability to call, connect and interact directly with customers
- Excellent time management and organization skills to ensure timely scheduling of and transition between appointments
- Experience thriving in a fast-paced, startup environment
- Passionate about improving patient care
Qualifications:
- At least one year of customer training experience
- Strong interpersonal skills; must be able to develop and grow relationships with internal and external teams
Job Description includes but is not limited to:
- Working with Clinic Success Managers to create a weekly appointment schedule with our clinic partners and assist in enrolling and activating patients
- Scheduling appointments to meet with patients at their provider’s office, or in their home
- Attend meetings as necessary with clinics
- While in the patient's home, you will assist with setting up the devices (i.e. glucose meter, scale, blood pressure cuff, pulse oximeter, Fitbit)
- Assist the patient to obtain first reading and connect the devices to their phone (if applicable) and ensure successful transmission of first reading
- Document activation outcomes
- Additional duties and responsibilities as they arise based on company and team needs
Please note: We are not able to provide visa sponsorship for this role and the candidate must be located in the Jamestown/Buffalo, NY area.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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