Description:
The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications:
Degrees: High School, Cert, GED, Trn, Exper
Additional Qualifications:
- For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self-motivated, and encourages others. Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish/Creole.
Minimum Required Experience:
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