Program Support Assistant - Care Management
Location: Olympia, Washington
ReqID: 321198
Job Category: Project Management
Schedule: Full time
Work Location: Providence St Peter Hospital-Olympia
Shift: Day
Description
Under the direction of the Care Management leadership team, the Care Management Assistant (CMA) will work collaboratively with the Social Worker Care Managers (CM-SW), RN Care Managers (CM-RN), Utilization Review RNs (UR-RN) and/or other business partners by performing multiple support service duties that facilitate the seamless transition of patients throughout the care continuum using current knowledge of inpatient and outpatient processes and community services. The CMA position requires frequent contact with patients and families and assists in facilitating appropriate patient placement; utilizes hospital and community resources for continuity of patient care; serves as Utilization Management liaison; collaborates with medical staff, business office, medical records and other hospital staff. This position requires the individual to take initiative and be proficient in prioritization skills, organizational skills, communication skills and a commitment to quality and excellence in service.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Peter Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
- Associate's Degree or equivalent education/experience.
- 1 year of clerical experience. Additional clerical experience will substitute for the degree.
- Driving may be necessary as part of this role. Caregivers must comply with all state laws and requirements for driving and provide proof of driver license and auto insurance upon request.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more. Learn more at providence.jobs/benefits.
About the Team
Providence has been serving the Pacific Northwest since 1856. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics, and neonatal intensive care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
Pay Range: $20.74 - $32.36. The amounts listed are the base pay range; additional compensation may be available for this role.
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