Medical Assistant II - OBGYN Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Keck Medicine of USC
Hospital
Los Angeles, California
As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing exams and procedures, clean and stock exam rooms, and provide proper documentation in electronic patient charts. Patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow-up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s) are expected. The Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, scheduling procedures, obtaining records/authorizations, and creating encounters in patient registration systems. Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.
Essential Duties:
- Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.
- Perform necessary tests for providers to adequately diagnose patients.
- May perform screening tests, including vision, EKG test, pulmonary function test, and other tests within scope of practice as ordered.
- May perform laboratory duties, e.g., drawing blood, obtaining blood specimens for testing, urine analysis, and cultures as needed and ordered.
- May administer immunizations, injections, and medication, within scope of practice and as per provider's orders.
- Provide assistance to physicians during minor procedures by setting up instruments and medications.
- Process patient requests for medication refills including contacting pharmacies.
- Be willing to be trained and use newer technologies (training will be provided).
- Assist and educate patients on how to take their medications.
- Maintain equipment and supplies for patient examination rooms.
- Ensure instruments and devices are clean, fully functional, and sterilized if necessary.
- Consult with physician concerning test results and alert physician to positive test results or test abnormalities.
- Maintain confidentiality of all records and information related to patients.
- Perform all tasks in a safe manner in compliance with organizational safety policies.
General Administrative Duties:
- Triage patient issues to achieve timely resolution.
- Respond to patient messages and/or voicemails, same day.
- Maintain clinic/patient flow, balancing patient registration requirements and appointment times.
- Assist providers in performing schedule changes.
- Keep clinic and patient reception area(s) organized and neat.
- Support and participate in department huddles and team meetings.
- Provide excellent customer service.
Required Qualifications:
- High school or equivalent.
- Graduate of an approved Medical Assistant Certificate/Diploma program.
- 1 year experience in outpatient or ambulatory clinic setting.
- Experience with an electronic medical record (EMR).
- Ability to analyze clinical and administrative information.
- Ability to interact effectively with patients, staff, and physicians.
- Ability to multitask effectively.
- Ability to work as a team member in hospital operations/ambulatory services setting.
- Ability to work with Microsoft Word & Excel software.
- Knowledge of Medical/CCS billing/authorization guidelines.
- Knowledge of the operations and maintenance of patient-related testing equipment.
Required Licenses/Certifications:
- Basic Life Support (BLS) Healthcare Provider from American Heart Association.
- Fire Life Safety Training (LA City) if no card upon hire, one must be obtained within 30 days of hire.
The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, and external market considerations.
REQ20152022 Posted Date: 08/28/2024
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