This position is responsible for the management of all gas meter and service activities including emergency response, customer generated work, mandated work and core service. This position partners with Engineering and Gas Distribution to ensure that projects are properly designed, budgeted, completed on time, meet all regulatory and safety requirements and engineering standards. Identifies opportunities for improving productivity; emergency restoration and customer relations.
Essential Functions:
- Collaborates with other Gas Operations Directors in developing a robust, consistent and fully integrated framework of work practices ensuring the delivery of service excellence and best in class processes.
- Directs all work related to gas meters and service, emergency response and other customer generated work through Eversource Energy and contractor crews and ensures projects comply with, or are completed in accordance with, Eversource standards and approved project documents, established engineering practices, federal, state and local laws, and construction industry standards.
- Directs the development and implementation of project management standards and tools regarding gas meters and service, emergency response and other customer generated work in order to track and report on project progress and control changes and to ensure adherence to performance targets, schedules, budgets and meet customer expectations.
- Monitors key performance indicators, identifies trends and takes appropriate actions within his/her jurisdiction to improve performance across the entire gas meter and service processes.
- Intercedes, as necessary, to ensure adherence to Eversource labor negotiated and vendor contracts, customer contractual agreements and compliance with industry and regulatory standards.
- Provides technical guidance to staff on emergency response protocol, gas meter and service work as it relates to the safe and reliable installation and delivery to individual customers and communities.
- Acts as a lead Eversource representative developing and maintaining effective relationships with state agencies, municipalities, regulatory bodies and other key stakeholders in order to promote cooperation and partnerships regarding permitting, restoration, traffic control and general meter and service work.
- Develops a vision for the Gas Meter Services area that is aligned with Eversource and Gas Operations objectives, promotes the growth and sustainability of a knowledgeable workforce necessary to support the delivery of Capex and Opex approved work plans.
- Works with other Eversource organizations, sponsors and champions to translate meter and service objectives into well defined business cases that grow the gas business and support regulatory rate cases.
Technical Knowledge/Skill/Education/Licenses/Certifications:Technical Knowledge/Skill:
Requires thorough knowledge of gas meter and service standards, work practices and procedures and safety requirements. Also requires knowledge of design and construction of gas distribution facilities and equipment, as well as the codes and regulations that govern the operation and maintenance of the gas distribution system. Requires knowledge of the theoretical and practical application of project management techniques, tools and software. Requires strong administrative, communication and leadership skills.
Education:
Requires a Bachelor's Degree in Business, related discipline or equivalent experience. Master's Degree or MBA preferred.
Experience:
Minimum of twelve (12) years gas distribution, utility or technical experience.
Licenses & Certifications: None
Working Conditions: - Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- Work is performed primarily in an office environment but does require some time in the field to resolve complex problems and keeping up to date with their operation.
- Work includes analyzing, planning, organizing, evaluating and documenting. This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.
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(Compensation)
Worker Type:Regular
Number of Openings:1
EEO StatementEversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
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