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Job Description
Medical Assistant – Urgent Care, Pleasanton, CA
Days: Thursday, Friday, Saturday
Shift: 12:00pm-8:30pm
Are you passionate about providing outstanding, empathetic, patient care? Tired of dead-end jobs? Do you desire to work with a highly accountable team that puts patients and each other first?
Here’s your opportunity to work at a brand new, state-of-the-art medical clinic, led by well-trained physicians and an experienced Center Administrator.
We are seeking a Medical Assistant who is highly motivated, well organized, and exceptionally detail-oriented to join our team at our new urgent care center. You must be a team player with great customer service skills. We are seeking someone who is interested in building a future with our medical center.
The Company
American Family Care (AFC) has pioneered the concept of non-emergency room urgent care. Founded by Dr. Bruce Irwin in 1982, AFC now goes beyond broken bones, offering everything from flu shots to occupational medicine. We’re dedicated to quality care and patient satisfaction so that people can live life uninterrupted.
Inc. Magazine has ranked AFC as one of the fastest-growing companies in the U.S. We’re proud to serve more than three million patients each year, and with over 200 clinics nationwide, we can offer accessible care close to home.
In support of our rapid nationwide growth, we are currently building out a new urgent care facility in Pleasanton, California. We are seeking exceptional applicants for a part-time onsite Medical Assistant to be part of our founding team. You will be the first person to greet our patients and make them feel comfortable when they walk through our doors. This is a ground-floor opportunity—you will be the front-line customer care team member, starting from its very first patient.
What you can expect from AFC
- Competitive compensation, Incentive bonus program
- Selected Paid Federal Holiday
- We will provide training and support for you to be successful in your position
- Joining a team at a time of growth and transformation
- Making a positive impact to our community
- A supportive and professional work environment
- We aim for a pleasant, synergetic, and transparent office culture where our providers and management believe that if our staff are happy, our patients will have a great experience as well
Responsibilities
- Provide outstanding, empathetic, patient-centric care
- Take vitals and room patients in a timely fashion
- Perform rapid screening tests (strep, influenza, mono, glucose, covid, etc.)
- Ancillary testing and tasks as ordered by the treating Physicians
- Administer vaccines/injections
- Perform phlebotomy duties
- Audiogram and respirator fit testing
- Set up and assist with wound care
- All other required testing
- Dispense medications and appliances as ordered by the treating Physician
- Monitor inventory
- Attend staff meetings as required
- Maintain and operate all medical devices, equipment, including calibration and record keeping in accordance with current policy and procedures
- Clean exam rooms and equipment
- Restock exam rooms
- Manage patient flow and volume
- Answer phone calls
- Cross-trained to perform Front Office duties
- Be flexible in taking on other duties as assigned by Center Administrator or Physicians
Minimum Qualifications
- High school diploma or equivalent
- Preeminent customer service (people-facing and empathy) skills
- Well-developed time management and organizational skills, ability to prioritize assignments and work
- Office computer skills
- Insurance billing knowledge a plus
- Medical Assistant Certification from an accredited school
- Previous Medical Assistant experience, 1 year preferred
Ideal Qualifications
- Exceptional listening, interpersonal, and empathy skills
- Unparalleled approach to customer care that results in consistently high levels of patient satisfaction, word-of-mouth referrals, and return visits over time
- Ability to participate in a positive work environment for all staff
- Community, family, or professional ties to the East Bay (or at least a desire to become a valued member of the community)
Center hours will be Mon-Fri 8 am-8 pm, and Sat-Sun 8 am-5 pm. We are an Equal Opportunity Employer.
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