Job Responsibilities:
- Provides customer support for troubleshooting and resolving technical and clinical computer issues as they relate to the use of the EHR and its components.
- Communicates clearly and effectively with the providers and staff to identify and resolve technical issues within the EHR application.
- Collaborates with both internal and external clients and staff to identify and resolve EHR issues related to connectivity, networking, and/or software/hardware changes.
- Performs duties independently and demonstrates the ability to manage multiple concurrent EHR issues.
- Monitors system activities and appropriately escalates issues to manager or vendor for effective issue resolution.
- Collaborates with teams to improve processes and looks for opportunities to automate processes and gain efficiencies.
- Manages small to medium EHR projects autonomously.
- Answers incoming support queries via phone, email, or fax as needed.
- Provides training documentation and/or training support when required.
- Participates on the informatics and data warehouse teams, providing guidance regarding clinical workflow and data elements in the EHR and related health IT systems.
- Enhances professional growth and development through participation in educational programs.
- Performs other duties as assigned or requested.
EDUCATION:Associate’s degree or related Clinical Certifications required. Bachelor’s degree preferred.
EXPERIENCE:Minimum 1-2 years relevant work related experience in a healthcare IT support role required. Prior working experience with EHR systems and knowledge of clinical workflows is required. Working knowledge of the clinical practice management and revenuecycle systems is desired.
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