Full job description
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range: $95,900.00 - $143,851.74 Annual
Department: Health Department
Job Type: Regular Non-Represented
Exemption Status: United States of America (Exempt)
Closing Date (Open Until Filled if No Date Specified):
The Opportunity: THIS WORK MATTERS!
This position requires a current QMHP-C, and/or licensed Board of Oregon (LPC, LCSW, PhD,etc). Please review the Required Minimum Qualifications for more information.
Are you a dynamic and visionary leader with a passion for driving excellence in care coordination? Do you thrive in a fast-paced environment where you can make a real difference in the lives of others? If so, we have an exciting opportunity for you!
The Care Coordination program is seeking a dynamic and experienced leader to join our team as the Care Coordination Clinical Operations Manager. In this pivotal role, you will collaborate with the Care Coordination (CC) Manager Senior to oversee daily operations, lead program development, and ensure the success of new and existing initiatives.
As the Care Coordination Clinical Operations Manager duties include:
- Leadership:
- Provide strategic direction and vision for the CC unit, fostering a culture of excellence and continuous improvement.
- Prioritize and assign work, developing procedures consistent with county and department policy for new programs.
- Explore solutions to problems and select the best strategy, coordinate with external and internal agencies to ensure compliance with established policies, objectives, program priorities, and Oregon Administrative Rules (OARs).
- Provide leadership in facilitation, consensus building and collaboration on a broad range of complex issues with a variety of stakeholders and participants (clients, subordinates, community groups, peers).
- Provide direct supervision to the Supervisor of the new American Society of Addiction Medicine (ASAM) and Jail Coordination Team, and other teams as needed.
- Provide supervision to members of the Care Coordination administrative team.
Program Development and Management:- Lead the design, implementation, and evaluation of CC programs, ensuring alignment with best practices and regulatory requirements.
- Ensure success of new programs and services provided to clients as outlined by new initiatives.
- In conjunction with CC Manager Senior, participate in budget preparation, evaluation and administration.
- In collaboration with the CC Manager Senior, manage planning and development of new programs and projects from planning stage, to funding, to procurement, contracting, oversight, compliance and outcomes monitoring.
- Oversee contract compliance and quality of care for contracted services, analyze and present service data, provide technical assistance and lead system improvement efforts.
- Analyze and apply an equity lens to monitor the impact of policy decisions on service delivery operations through regular and ongoing communication with CC Manager Senior, leadership, providers, and system partners.
System Integration and Quality Improvement:- Foster collaboration across agencies and systems to enhance service delivery, and champion quality improvement efforts.
- Provide ongoing coordination with other county managers, allied stakeholders, and consumers to fully implement an integrated and seamless mental health services delivery system among community-based primary providers and other mental health organizations.
- Work with supervisors and others to explore solutions and resolve problems to meet changing program needs to ensure compliance, quality improvement/management with established policies, program priorities, applicable laws, rules and regulations.
Human Resources:- Oversee recruitment, supervision, performance management, and professional development of staff, promoting diversity, equity, and inclusion.
- Provide ongoing supervision, capacity building and work planning for direct reports including timely feedback and performance evaluations, goal setting and problem-solving. Understand and apply Local 88 contract, county, Multnomah County Health Department (MCHD), Personnel Rules and Behavioral Health rules and policies for day-to-day management of employees, functions and programs.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills:
Education/Training:
Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet provider Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules (OARs) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. Current QMHP-C, and/or licensed Board of Oregon (LPC, LCSW, PhD,etc) (Required)
- Masters degree in psychology
- Masters degree in social work or counseling
- Masters degree in a behavioral science field
Experience/Certification: Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. Clinical supervisors/managers in mental health programs shall meet QMHP requirements and have completed two (2) years of post-graduate clinical experience in a mental health treatment setting.
Other:
- This position requires a background investigation, which may include being fingerprinted.
Preferred Qualifications/ Transferable Skills:
You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
- Leads with race through actions and advocacy with Community partners and across departments throughout the county.
- Demonstrated experience leading a multicultural and diverse workforce.
- Respect and appreciation for ethnic and cultural diversity.
- Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities.
- High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
- Advanced skills in managing sensitive information and ability to support the community.
- Ability to identify and deconstruct unnecessary administrative and clinical barriers that impact communities of color and marginalized groups.
- Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
- Ability to collaborate and build relationships to achieve positive work outcomes.
- Ability to maintain a safe and healthful workplace.
SCREENING & EVALUATION:
REQUIRED:
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
- Attach a Resume demonstrating you meeting minimum qualifications; AND
- Attach a Cover Letter addressing the following:
- Demonstrate your experience leading diverse teams and working with diverse and vulnerable populations; and
- How you meet the qualifications for this position; and experience in program development, program management, project management, clinical care and supervision/lead work.
- Why you are interested in the position; and
Attach a copy of your (Required):
- Oregon QMHP Certification; and/or Oregon LCSW, LPC or Clinical Psychologist licensure (Required)
Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
- Initial review of minimum qualifications
- Resume and Cover Letter Review
- Phone screen
- Consideration of top candidates
- Language assessment
- Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This non-represented position is not eligible for overtime
Teleworking/Hybrid: At this time, this position is designated to “routine telework/hybrid,” meaning you will be working remotely (from home) most of the time and you will be required to attend meetings in the community. As with all telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak. 209 SW 4th Ave, Portland, OR 97204.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee, the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.
Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.
Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
Questions? Please contact the recruiter.
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter: Andrea Archuleta
Email: andrea.j.archuleta@multco.us
Phone: +1 (503) 9887472 x87472
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile: 9724 - Behavioral Health Manager
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