Join our team as an Endpoint Management Administrator. Join us in making a meaningful impact on education and technology access for UAF!
The Endpoint Management Administrator at the University of Alaska Fairbanks is a crucial member of our Information Services Operations team, dedicated to providing comprehensive technology support to students, faculty, and staff. This role involves deploying, maintaining, and troubleshooting a wide array of software and hardware on endpoints, as well as administering endpoint management platforms and services. The administrator is responsible for ensuring these endpoints comply with organizational policies and operate efficiently within the university's network. Working collaboratively with technical staff across the university, they handle diagnostics and support for networking, security, and resource access services. The role demands a strong focus on customer service, including on-site and desk-side support, warranty management for Dell devices, and maintenance of campus computer lab equipment. Additionally, the administrator participates in a rotating on-call schedule, requiring responsiveness to urgent incidents outside of standard work hours, and may involve travel to remote locations. The ideal candidate will possess excellent communication skills, a customer-focused work ethic, and the ability to work both independently and as part of a team. A Bachelor’s degree in a relevant field (i.e. Information Technology or other related field) and 2 years experience, or an equivalent combination of training and experience is required for this role.
What You’ll Need:
- Customer Service Experience: You should be skilled in listening and communicating, with a knack for professionalism and flexibility.
- Team Player: You’ll need to work well with colleagues, management, and customers alike, providing top-notch service in a dynamic environment.
- Technical Know-How: Experience with enterprise endpoint and application management is essential. You should be comfortable with diagnosing and fixing computing issues both over the phone and in person.
- Communication Skills: Be able to break down complex tech topics into simple, understandable terms for a variety of audiences.
- Professionalism: Maintain a professional appearance and demeanor, even when under pressure.
- Adaptability: Be ready to learn new technologies and processes, and work well both independently and in a team.
- Security Savvy: Knowledge of secure IT practices is important, and you should be able to follow established safety protocols.
- Physical Requirements: Ability to lift and move devices up to 50 pounds, and occasional travel might be required.
Minimum Qualifications:
Minimum associate’s degree in a relevant field and 3 years experience, or an equivalent combination of training and experience. Experience supporting endpoints in a professional/enterprise environment. Demonstrated ability to install and configure workstations and peripherals. Excellent customer service and writing skills.
*Must possess and maintain a valid driver’s license and clean driving record in compliance with UA Safe Driving Criteria.
This position is located on-site on the Troth Yeddha' campus in Fairbanks, Alaska. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA Provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members and affordable medical, dental and vision care coverage.
To complete your application, please attach a Cover Letter, Resume and contact information for three (3) professional references.
Applications will be reviewed on a rolling basis until a successful candidate is identified. By submitting your application to this job posting, you should understand that there is no guarantee your application will be reviewed by the department.
Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
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