Overview
Handles patient appointments in a clinical setting, providing professional and courteous assistance. Responsible for accurate messaging, scheduling, and phone support. Ensures timely processing of patient requests. Escalates issues to a regional supervisor when necessary.
Education/Experience
- High school diploma or GED.
- One year of office or customer service experience in a fast-paced environment.
- Preferred: Knowledge of medical terminology and bilingual in Spanish.
Licensure/Certification
- Must pass a data entry test.
Essential Functions
- Uses computer programs to schedule, update, and cancel appointments.
- Ensures accurate registration, billing, and authorization records.
- Collaborates with coworkers to meet department goals, including call response rates.
- Screens calls, communicates messages clearly, and coordinates with clinical departments.
- Assists with completing forms and maintains knowledge of insurance documentation.
- Contributes to improving customer service and solving problems.
- Acts as a helpful liaison between patients, medical staff, and external agencies.
- Performs additional duties as assigned.
Skills/Qualifications
- Strong communication skills.
- Ability to multitask and solve problems under stress.
- Positive attitude in demanding situations.
- Professional relationships with patients, staff, and supervisors.
Work Environment
Physical Requirements
- Standing, walking, sitting, bending, and lifting up to 20 lbs
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