Position Purpose:
The Healthcare Specialist is responsible for providing strategic guidance towards the compliant, safe and efficient handling and processing of all Waste Streams contracted by the facility(s). Ensures the services provided to the facility(s) by Stericycle consistently meet service expectations, regulatory and safety compliance measures, and are provided in a productive and profitable manner.
Key Job Activities:
- Monitors the performance of operational efficiencies and assists in ensuring that their performance and cost goals are being achieved by utilizing cost tracking tools and reviewing invoices for accuracy. Identifies and executes ways to reduce costs while still fulfilling contractual obligations.
- Provides strategic consultative resources to hospital staff to assist them in managing all contracted waste streams in a safe and compliant manner. Serves as the primary liaison in managing all contracted waste streams.
- Provides expert knowledge as needed on each of the regulations associated with the waste streams being managed (i.e., EPA, DOT, DEA, and any other state or local regulations).
- Conducts surveys for customers identifying compliance gaps and waste segregation opportunities utilizing the Virtual Compliance Partner application.
- Project manages implementation of new compliance-based services including the tracking, coordinating, and communication of schedules and expectations to internal and external customers. Develops and delivers customized training for the implementation and maintenance of the contract.
- Regularly schedules and completes customer-facing activity with a focus on service satisfaction, building relationships, and identifying ways to improve operational efficiencies and profitability.
- Performs other duties and responsibilities, as assigned.
Education:
Preferred Education: Bachelor's Degree
Experience (North America):
- Bachelor's Degree preferred, with experience in healthcare discipline preferred, or the equivalent in related work experience, demonstrating detailed knowledge of OSHA and/or EPA-RCRA and/or U.S. DOT, and/or The Joint Commission Standards.
- 3+ years of experience in the healthcare industry, or the equivalent in related work experience, demonstrating excellent working knowledge of medical waste issues and the healthcare industry, and consultative skills to effectively deal with customers. Candidate is confident with public speaking duties.
- Demonstrates the ability to work well with others, and provide excellent customer service, both internally and externally.
- Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met while also meeting Stericycle expectations.
- Demonstrates the ability to present ideas/information in a clear, concise, organized, and diplomatic manner; asks appropriate questions to obtain information; listens to others to respond effectively to ideas and questions. Presents prepared information to groups in a manner that is clear & concise, holds their interest, and addresses their needs or concerns.
- Always demonstrates a professional work ethic and professional appearance.
- Independent, self-motivated who can meet goals and objectives that have been outlined by Senior Team. Demonstrates time management skills, working in an autonomous environment.
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