Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer up to 2 - 2.5 weeks of paid training. The hours during training will be 7:00am - 3:30pm Central, Monday - Friday. Training will be conducted virtually from your home.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.
- Complete an extensive Medical Health Questionnaire (MHQ) and exposure form via telephone interview with members within the identified case management supported program.
- Electronically submit interview information through an internal database system to generate a summary for the members monitoring exam.
- Triage incoming calls.
- Acknowledge member's rights on confidentiality issues, maintain patient confidentiality at all times, and follow HIPAA guidelines and regulations.
- Complete daily department tasks as assigned.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience.
- Must be 18 years of age OR older.
- 2+ years of experience in a customer service environment.
- Experience with medical terminology or completion of medical terminology course.
- Ability to work our normal business hours of 8:00am - 5:00pm CST.
Preferred Qualifications:
- Knowledge and understanding of CPT and ICD coding.
- National Career Readiness Certificate.
- Vocational or Technical Training/Education (Medical Assistant, Nursing Assistant, etc.) or Clinical Upskilling course.
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable).
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Excellent written and verbal communication, telephone etiquette and interpersonal skills.
- Must have strong organizational, multi-tasking and time management skills.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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