Clinic Manager

Orthodontic Experts Ltd • Skokie, IL, United States • $200k - $250k / year • 1w ago

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence. We are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Clinic Manager. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:

Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency

Job Description:

As Clinic Manager, your primary responsibility will be to oversee the day-to-day operations of the clinic, ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

Tasks include but are not limited to:

Train and supervise office personnel
Manage the efficient and effective scheduling of patients and adjust as needed
Monitor no-shows and manage the necessary calls and re-scheduling
Conduct sessions with patients for reviewing treatment and payment plans
Demonstrate experience in and knowledge of scheduling systems
Monitor and ensure all systems used in the Office are operating to peak effectiveness
Have experience building and overseeing a medium to large team of direct reports
Facilitate Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
Ensure compliance with regulatory procedures
Handle patient complaints and provide feedback to Providers/Assistants on issues related to clinical matters
Order and manage equipment and supply issues
Complete monthly, quarterly, and annual operation checklist
Provide weekly and monthly reporting to leadership
Coordinate training for clinic staff
Coordinate and facilitate monthly meetings for clinical staff
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
Monitor and maintain the office budget
Participate in marketing events
Maintain team members' weekly schedule
Assist TC with making calls (Welcome calls, Lost Cases, and Denied)
Handle cash
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks
Other duties as assigned

Requirements:

A bachelor degree or equivalent
3-4 years of experience in office administration
2 years of office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites

Working Hours/Location: