Overview
Central Ohio Endodontics is a specialty practice seeking a patient-focused, detail-oriented team member to join our practice’s administrative team. Our practice is known for delivering outstanding patient care, with an emphasis on exceptional patient service! Our team’s ideal candidate possesses a strong background in customer service, as well as the ability to work collaboratively in a fast-paced team environment with strong communication and interpersonal skills. If this describes you, then this may be the work family you are looking for. Dental experience is preferred.
Responsibilities
Our Ideal Candidate will:
- Provide excellent patient support in a high-volume care environment.
- Maintain a high degree of accuracy while caring for our patients through active listening, courteous and professional behavior in all interactions.
- Be committed to working with confidential patient information and treat it sensitively.
- Possess basic knowledge of dental or medical insurance.
- Have working knowledge of computerized practice management systems.
Core duties and responsibilities include the following. Other duties may be assigned:
- Answer telephone and respond to inquiries including email correspondence from patients.
- Prepare treatment plans.
- Schedule appointments and enter them into the schedule.
- Verify patient insurance prior to the scheduled date of service and effectively communicate benefits to patients.
- Obtain necessary documentation or records prior to patients’ scheduled date of service.
- Check patients out and collect payments from patients, reconciling daily cash reports.
- Conduct reminder calls to patients.
- Maintain a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
- Collect, sort, distribute, and prepare mail.
- Maintain/clean lobby and reception area.
- Greet and check in patients and visitors, consistently providing an upbeat and welcoming atmosphere for our patients.
- Register patients by verifying that a patient’s record is up to date and accurate.
- Make appropriate changes in the computer system and on the patient's chart.
- Scan documents for patient file including driver’s license, insurance card, and referral form.
Please note that additional responsibilities may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent preferred.
EXPERIENCE:
Dental or Medical Office experience preferred. Knowledge of dental software programs a plus.
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Technical Skills: Assesses own strengths and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills: Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
- Oral Communications: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication: Writes clearly and informatively; able to read and interpret written information.
- Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
- Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity.
- Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
- Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
- Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality: Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
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