As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.
QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.
About the role
The Community Health Worker (CHW) reports directly to the Community Health Manager (CHM). CHWs facilitate connections between health and social service agencies across greater Los Angeles, aiming to close healthcare gaps and advance community health and wellness through proactive outreach and patient support initiatives. Operating in locations such as places of worship, social service agencies, schools, food banks, and shelters, the CHW functions as an outreach worker, lay health educator, referral/resource agent, health enroller, and supports (including as an interpreter if feasible) for the Parish/Community Health Nurse.
What you'll do
Community Health Worker Engagement, Support and Responsibilities
- Provides comprehensive case management and healthcare access for patients, including those who are housed or unhoused, sick, or injured, in resource-limited environments.
- Develops personalized care plans and conducts health education sessions to promote positive health behaviors and wellness.
- Performs basic diagnostic procedures such as blood pressure, vision, hearing, and osteoporosis screenings.
- Educates and screens patients for Adverse Childhood Experiences (ACEs), referring to Community Health Nurse (CHN) and other services as needed.
- Tracks patient progress, adjusts care plans, and conducts follow-up to support patient self-care goals.
- Facilitates patient appointment scheduling, accompanies patients to health appointments, and conducts follow-up calls to ensure continuity of care.
- Delivers health presentations at community sites and health fairs, adapting information to cultural norms.
- Acts as a patient advocate and cultural mediator, interpreting health information and facilitating access to services.
- Conducts outreach to increase program awareness and patient encounters.
- Participates in Health Cabinet Meetings to identify healthcare gaps and enhance community health initiatives.
- Assists in medical insurance enrollment and educates uninsured or underinsured patients on accessing healthcare services.
- Maintains productivity standards and ensures accurate and timely documentation in electronic health records (EHR).
- Provides crisis intervention and follows reporting protocols as needed.
- Follows CDC infection control guidelines, sanitizes equipment, monitors and records refrigerator temperature logs, and maintains inventory and vaccine transportation in compliance with LA County guidelines.
- Works together with the Mental Health Program, Mobile Programs, and Pastoral Care Department to establish connections and facilitate access to services.
- Provides mentorship for colleagues, students, volunteers, social service agencies, and health ministries.
- Collaborates with other programs and community organizations to provide links to services and enhance service delivery.
- Travels daily or frequently to various partner sites within Los Angeles County.
- Performs other duties as assigned.
Policies and Performance
- Supports and implements the organization’s vision, mission, and values.
- Complies with and promotes adherence to organizational policies and procedures.
- Effectively determines priorities and methods to complete daily tasks, ensuring all responsibilities are met promptly.
- Performs all job functions professionally and courteously, including timely response to general phone calls and providing excellent customer service to both internal and external clients.
- Fosters and promotes a culture of service excellence and accountability.
- Manages highly sensitive information professionally and ethically. Prepares, reproduces, and distributes data for reports and presentations as needed.
- Attends training and educational sessions as required.
- Must be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed.
- Must be willing and able to work at all locations as needed.
Qualifications
EDUCATION
- High School Diploma or GED equivalent.
- Bachelor’s degree in Public Health, Health Administration, Social Work, and or other related health sciences preferred.
- CHW certification preferred.
EXPERIENCE
- Experience working with adults, children, and families from diverse social, cultural, educational, and economic backgrounds.
- A minimum of 3 months of experience working in a health setting, community setting, or with at-risk individuals is preferred.
- Experience working with faith communities and demonstrating spiritual maturity is preferred.
KNOWLEDGE
- Knowledgeable about community resources appropriate to the needs of community members.
- Demonstrates proficiency in computer applications such as Zoom, Teams, web-based portals, Microsoft Excel, Power Point, Word, Outlook, MyTurn, EHR (Penelope preferred), and CAIR.
- Promotion of process improvement.
SKILLS
- Works well with children, adolescents, and adults.
- Organizational skills and attention to detail to manage administrative tasks efficiently.
- Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds.
- Understands which decisions can be made alone and which decisions need to involve others.
- Demonstrates a self-directed, mature, disciplined, and tactful approach to fulfilling job duties.
- Demonstrates ability and flexibility to work in other areas of the organization as needed.
- Demonstrates excellent communication skills, both oral and written, preferably bilingual (Spanish/Korean- oral).
- Ability to obtain CPR/First Aid certification and provide standard first aid care.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus. Ability to provide standard first aid care.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.
The pay range for this role is:
55,640 - 72,267.60 USD per year (QueensCare Corporate Headquarters)
QueensCare Health and Faith Partnership (QHFP)
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