OverviewLocation:Naperville
Hours:Monday - Friday 9am-5pm
Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program
ResponsibilitiesAre you ready to challenge the expected to deliver the extraordinary?
Directs plans and coordinates all aspects of nursing and other clinical services within the site.Functions as the "quarterback" for the clinical care team. In conjunction with the Director, evaluates the department's performance against the benchmark data and goals established and implements process improvements to archive the goals set. Acts as a role model for all other care givers in the coordination of patient care. Performs to the level of a licensed registered nurse as dictated by the Illinois Nurse Practice Act and Duly Health and Care.
The Journeys and Adventures that Await
- Physician Governance/Leadership: Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets. Keeps physicians informed on progress toward goal accomplishment. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters.
- Planning: Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. Reviews department goals and arranges work to accomplish goals. Develops short range targets as indicators toward reaching goals.
- Controlling: Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention. Evaluates department data against performance benchmarks and goals established and works with the clinical team to implement performance improvement.
- Human Resources: Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development. Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and MPAS. Appropriately seeks guidance in assistance with human resource concerns.
- Patient Satisfaction: Assesses the patient experience through various methodologies of collecting information from patients. Tracks complaints and responds to address complaints in a timely manner. Works toward recovering and ensuring the needs of patients are met. Appropriately educates the patient on MPAS policies in order to enhance and prevent misunderstandings. Brings issues forward to Directors for resolutions that are based in organizational systems.
- MPAS Activities: Member of the Management Team, representing their Practice to other MPAS management associates. May participate in Ad Hoc or Standing Committees. Representative of MPAS in the community at large.
- Functions as a clinical/ management resource and leader for the clinical team and physicians.
- Performs the duties of the triage nurse, staff nurse, or medical assistant as necessary.
- Consults and coordinate with health care team members to assess, plan, implement, and evaluate patient care.
- Provide professional clinical leadership, maintain/delegate work schedule for nursing department staff, delegate tasks, monitor overtime and adjust schedules accordingly, approve time off requests for clinical team as needed and adjust schedule as needed, assist in annual employee evaluations, coordinate department meetings as needed, delegate nursing tasks, monitor budgetary constraints, maintain Duly Health and Care policy and procedures, doctor/patient liaison, maintain patient confidentiality, assure OSHA/Safety compliance.
- Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate.
- Performs all other duties/responsibilities as assigned
QualificationsThe Experiences You Bring
- Graduation from an accredited Registered Nursing program
- Must have a current CPR certification and a current and valid Illinois Nurse License
- Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act
- At least five years professional nursing experience. Inpatient and outpatient experience helpful.
- Charge nurse, lead nurse, or some other supervisory experience desired.
- Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.
- Interpersonal Skills: Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others. Able to sense other feelings perspectives.
- Mentoring/Employee Development:Develops employees in a positive manner -- maintaining and building self-esteem and confidence and competence -- helping employees achieve their maximum potential and contribution.
- Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment.
- Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
- Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends.
- Oral Communications: Listens openly and clearly conveys messages and information.
- Written Communication and Comprehension: Writes clearly using appropriate grammar, symbols, and medical terminology. Able to decipher and comprehend documentation of others.
- Team Work: Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
- Multi-tasking: Able to properly perform multiple duties at once.
- Leadership: Appropriately optimistic and inspiring. Influencing others to act on their own behalf or for the broader good of the group.
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